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34 resultsUpdated November 11, 2026

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The Servqual Method as an Assessment Tool of the Quality of Medical Services in Selected Asian Countries

International Journal of Environmental Research and Public Health 19(13) (2022)

Aleksandra Jonkisz; Piotr Karniej; Dorota Krasowska

Assessing quality of health services with the SERVQUAL model in Iran. A systematic review and meta-analysis

International Journal for Quality in Health Care 30(2) (2018)

Saeed Hosseini Teshnizi; Teamur Aghamolaei; Kobra Kahnouji; Seyyed Mehrdad Hosseini Teshnizi; Jalil Ghani Dehkordi

Evaluating health service quality: using importance performance analysis

International Journal of Health Care Quality Assurance 30(7) (2017)

Azar Izadi; Yunes Jahani; Sima Rafiei; Ali Masoud; Leila Vali

Modelos SERVQUAL y SERVQHOS para la evaluación de calidad de los servicios de salud

Revista de la Facultad de Medicina 64(4) (2016)

Adriana Numpaque-Pacabaque; Anderson Rocha‐Buelvas

Service quality in the healthcare sector: a systematic review and meta-analysis

LBS Journal of Management & Research 21(1) (2023)

Mushtaq Ahmad Darzi; Sheikh Basharul Islam; Syed Owais Khursheed; Suhail Ahmad Bhat

Evaluation of outpatient service quality in Eastern Saudi Arabia

Saudi Medical Journal 37(4) (2016)

Khalid J. Al Fraihi; Dip FAMCO; Fellow FAMCO; Shahid A. Latif

An innovative and integrated approach based on SERVQUAL, QFD and FMEA for service quality improvement

Kybernetes 49(10) (2019)

Serkan Altuntaş; Semih KANSU

Patient’s expectations and perceptions on quality of care; An evaluation using SERVQUAL gap in Kenya

PLoS ONE 20(3) (2025)

Agnes Karingo Karume; Kelvin Nyongesa; Lydia Okutoyi; John Kinuthia

Evaluation of health care service quality in Poland with the use of SERVQUAL method at the specialist ambulatory health care center

Patient Preference and Adherence Volume 10 (2016)

Joanna Rosińćzuk; Stanisław Karol Manulik; Piotr Karniej

Assessing the quality of dental services using SERVQUAL model

Dental Research Journal 15(6) (2018)

Mohammadkarim Bahadori; Nooredin Dopeykar; Parisa Mehdizadeh; Ramin Ravangard; Mahmood Salesi; Seyed Mojtaba Hosseini

Service quality and urolithiasis patient adherence

International Journal of Health Care Quality Assurance 32(1) (2019)

Shabnam Golshan; Tahereh Feizy; Sanaz Tavasoli; Abbas Basiri

How Do Patients Perceive and Expect Quality of Surgery, Diagnostics, and Emergency Services in Tertiary Care Hospitals? An Evidence of Gap Analysis From Pakistan

Oman Medical Journal 32(4) (2017)

Iram Fatima; Ayesha Humayun; Muhammad Imran Anwar; Muhammad Adil Iftikhar; Muhammad Aslam; Muhammad Shafiq

Accreditation effects on health service quality: nurse viewpoints

International Journal of Health Care Quality Assurance 31(7) (2018)

Mohammadkarim Bahadori; Ehsan Teymourzadeh; Ramin Ravangard; Mohammad Saadati

Analyzing the Quality Gapsin the Services of Rehabilitation Centers Using the SERVQUAL Technique in Ahvaz, Iran

Jundishapur Journal of Health Sciences 8(1) (2016)

Amin Torabipour; Rezvan Sayaf; Reza Salehi; Roya Ghasemzadeh

Ordinary Learning Method for Heart Disease Detection using Clinical Data

International Conference on Computing, Mathematics and Engineering Technologies (iCoMET) (2020)

Javid Iqbal; Muhmmad Munwar Iqbal; Umair Khadam; Ali Nawaz

Assessment of service quality in special care dentistry department using SERVQUAL model

Journal of Indian Academy of Oral Medicine and Radiology 32(3) (2020)

Arvind Muthukrishnan; Prasanthi Sitaraman; Karpagavalli Shanmugasundaram

Evaluation of the Satisfaction of Patients Seen in the Dermatology Department of a Spanish Tertiary Hospital

Healthcare 10(8) (2022)

Camino Prada‐García; José Alberto Benítez‐Andrades

Quality of Nursing Services in Dialysis Center of Valiasr Hospital in Zanjan from Nurses and Patients' Viewpoint Using the SERVQUAL Model

Iran Journal of Nursing 31(113) (2018)

Zeinab Bakhteari; Nasrin Hanifi; Kourosh Amini; Nasrin Jafari Varjoshani

Emerging Trends on Quality of care in the healthcare Sector: A systematic Review

Interciencia (2023)

Roshan Bhaladhare; Parag Rishipathak

AVALIAÇÃO DA SATISFAÇÃO DE USUÁRIOS CIRÚRGICOS DE HOSPITAIS DE ENSINO: ANÁLISE DA TANGIBILIDADE

Cogitare Enfermagem 22(2) (2017)

Maria Paula Custódio Silva; Joyce Mara Gabriel Duarte; Nara dos Santos Costa; Andréia Silva Dutra Tirones; Ana Lúcia de Assis Simões

Healthcare quality and medicine reimbursement criteria in Iran

International Journal of Pharmaceutical and Healthcare Marketing 11(4) (2017)

Hamidreza Khalili; Ardalan Sameti

Evaluating the Performance of the Health Staff and its Role in Improving the Efficiency of Services

International Journal of Bio-Medical Informatics and e-Health 10(6) (2022)

A STUDY TO ASSESS THE SERVICE QUALITY OF A TERTIARY HOSPITAL ON THE BASIS OF PATIENT SATISFACTION USING SERVICE QUALITY (SERVQUAL) TECHNIQUE

International Journal of Medical and Exercise Science 10(04) (2024)

Pushpam. J. Chundamalai; Chanchala Jain; Sibi Thomas; Arya K. J

Service quality in public healthcare: an exploratory and confirmatory study with importance–performance analysis in a growing economy

International Journal of Healthcare Management (2026)

Nimra Idrees; Asma Qamar; Farooq Ahmad; Muhammad Nawaz Qaiser; Faisal Ejaz; Belal Mahmoud AlWadi; Md Billal Hossain

Assessment of Healthcare Providers’ Performance Considering Three Healthcare Quality Indicators: A Review Article

Shiraz E-Medical Journal 17(4-5) (2016)

Hassan Almaspoor Khanghah; Ali Jannati; Ali Imani

The study of the quality of speech therapy services in the clinic of the Faculty of Rehabilitation of Iran University of Medical Sciences using the SERVQUAL model

Mudīrīyyat-i salāmat. 21(74) (2019)

Reyhane Mohamadi; Faride Kamran; Zeinab Damerchi

Assessing Dental Service Quality Using the SERVQUAL Model: A Cross‐Sectional Study Among Perspectives of Students, Professors, and Nurses at Kerman School of Dentistry

Health Science Reports 9(4) (2026)

Fatemeh Sadat Sajadi; Zahra Salari; Keyhaneh Ebrahimi; Maryam Rad; Hossein Akbari‐Hooye; Milad Mollaali