Scopus by Title (Ref)
Articles that cite the referenced work, matched by title from the Scopus database.
A systematic review and meta-analysis of healthcare service quality in Iran using the SERVQUAL model: a comparison before and after the Health Transformation Plan
BMC Health Services Research
December 2026
Farrokhi P.
Open Access
Assessing Dental Service Quality Using the SERVQUAL Model: A Cross-Sectional Study Among Perspectives of Students, Professors, and Nurses at Kerman School of Dentistry
Health Science Reports
April 2026
Sajadi F.S.
Open Access
Service quality in public healthcare: an exploratory and confirmatory study with importance–performance analysis in a growing economy
International Journal of Healthcare Management
2026
Idrees N.
Patient’s expectations and perceptions on quality of care; An evaluation using SERVQUAL gap in Kenya
Plos One
March 2025
Karume A.K.
Open Access
Health Care Quality and Patient Satisfaction in Hemodialysis Clinic: Investigation of Patient-Reported Outcomes
Journal of Clinical Medicine of Kazakhstan
2025
Saygili M.
Open Access
Exploring Assessment Strategies for Quality Care in the Healthcare Sector; A Systematic Review
Health Education and Health Promotion
2024
Bhaladhare R.
Healthcare quality: applying a SERVUSE model
International Journal of Advanced Operations Management
2024
Mahmoudian P.
Open Access
Assessing Service Quality at Optical Centers in Palestine Using SERVQUAL: Measuring Ambiguity
Information Sciences Letters
2023
Kanan M.
Evaluation of the Satisfaction of Patients Seen in the Dermatology Department of a Spanish Tertiary Hospital
Healthcare Switzerland
August 2022
Prada-García C.
Open Access
The Servqual Method as an Assessment Tool of the Quality of Medical Services in Selected Asian Countries
International Journal of Environmental Research and Public Health
July-1 2022
Jonkisz A.
Open Access
An innovative and integrated approach based on SERVQUAL, QFD and FMEA for service quality improvement: A case study
Kybernetes
14 Sep 2020
Altuntas S.
Assessment of service quality in special care dentistry department using SERVQUAL model
Journal of Indian Academy of Oral Medicine and Radiology
July-September 2020
Sitaraman P.
Open Access
Ordinary Learning Method for Heart Disease Detection using Clinical Data
2020 3rd International Conference on Computing Mathematics and Engineering Technologies Idea to Innovation for Building the Knowledge Economy Icomet 2020
January 2020
Iqbal J.
Medical equipment smuggling in Iran
International Journal of Healthcare Management
3 July 2019
Bahadori M.
Service quality and urolithiasis patient adherence
International Journal of Health Care Quality Assurance
11 February 2019
Golshan S.
Services quality of speech therapy clinic at the Rehabilitation Faculty of Iran University of Medical Sciences using SERVQUAL model
Journal of Health Administration
2019
Reihaneh M.
Open Access
Assessing the quality of dental services using SERVQUAL model
Dental Research Journal
November-December 2018
Dopeykar N.
Open Access
Factors affecting the effectiveness of quality control circles in a hospital using a combination of fuzzy VIKOR and grey relational analysis
Proceedings of Singapore Healthcare
September 2018
Bahadori M.
Open Access
Accreditation effects on health service quality: nurse viewpoints
International Journal of Health Care Quality Assurance
13 August 2018
Bahadori M.
Assessing quality of health services with the SERVQUAL model in Iran. A systematic review and meta-analysis
International Journal for Quality in Health Care
1 March 2018
Teshnizi S.H.
Relation between health insurance systems to user satisfaction in dental health service
Journal of International Dental and Medical Research
2018
Kurniawan A.
How do patients perceive and expect quality of surgery, diagnostics, and emergency services in tertiary care hospitals? An evidence of gap analysis from Pakistan
Oman Medical Journal
July 2017
Fatima I.
Open Access
Healthcare quality and medicine reimbursement criteria in Iran
International Journal of Pharmaceutical and Healthcare Marketing
2017
Khalili H.
Evaluating health service quality: using importance performance analysis
International Journal of Health Care Quality Assurance
2017
Izadi A.
Evaluation of health care service quality in Poland with the use of SERVQUAL method at the specialist ambulatory health care center
Patient Preference and Adherence
1 August 2016
Manulik S.
Open Access