David Liñares; Theologia Tsitsi; Noemí López; Wilfredo Guanipa-Sierra; Susana Aldecoa Landesa; Carme Carrión; Daniela Cabutto; Deborah Moreno‐Alonso; Clara Madrid Alejos; Andreas Charalambous; Ana Clavería

Service Quality in Iranian Hospitals From Patients' Perspectives Based on the SERVQUAL Model: A Systematic Review and Meta‐Analysis

Health Science Reports 8(1) (2025)

Tara Alizadeh; Marzieh Jahani Sayad Noveiri; Samad Karkhah; Ehsan Kazemnezhad Leyli; Kobra Salami Kohan; Pooyan Ghorbani Vajargah

Hospital nurse managers' perspectives of the Magnet Recognition Program using an importance‐performance analysis: A quantitative cross‐sectional study

Nursing Open 11(8) (2024)

Eunha Ryoo; Seok Hee Jeong; Na Yeon Shin; Soyoung Yu

Healthcare service delivery perception among NHIS-HMO enrollees in Lagos hospitals

Humanities and Social Sciences Communications 10(1) (2023)

Abigail Affiong Mkperedem; Peter Bolade OGUNLADE; Chisaa Onyekachi Igbolekwu; Ogadimma Arisukwu; Abiodun Olawale Afolabi; Ruth Adefunke Adedayo

Evaluation of the quality of safe dental services based on the perception of patients with the IPA approach: a powerful diagnostic tool for managers

BMC Health Services Research 24(1) (2024)

Leila Keikavoosi-Arani; Javad Moghadasi

Exploring health-care providers understanding and experiences of providing patient-centered care in hospitalized patients based on patient's bill of rights: A qualitative study

Journal of Nursing and Midwifery Sciences 9(1) (2022)

Ghaahraman Mahmoudi; Mohammad Asadi Abu Kheili; Jamshid Yazdani Charati

Understanding International Students’ Perspective of Health Service Quality: A Cross-Sectional Study in a Hungarian University

Risk Management and Healthcare Policy Volume 17 (2024)

Putu Ayu Indrayathi; Luh Putu Sinthya Ulandari; Putu Erma Pradnyani; Inge Dhamanti; Marilyn N. Kirshbaum; Csongor István Szepesi; Nora Horvath; László Róbert Kolozsvári

Service quality in public healthcare: an exploratory and confirmatory study with importance–performance analysis in a growing economy

International Journal of Healthcare Management (2026)

Nimra Idrees; Asma Qamar; Farooq Ahmad; Muhammad Nawaz Qaiser; Faisal Ejaz; Belal Mahmoud AlWadi; Md Billal Hossain

Ranking Hospital Hoteling Services from Patients’ Perspective Using Importance-Performance Analysis

Shiraz E-Medical Journal 23(10) (2022)

Amir Karimkhany; Ehsan Zarei; Samira Arabi; Elahe Navvabi; Somayeh Anisi

Quality Assessment Methods of Hospital Services from the Viewpoint of Patients Based on Standard Assessment Models in Iran: A Narrative Review

Modern Care Journal 19(3) (2022)

Mehdi Rahimi; Fateme Solymani

OpenAlex

Evaluation of service quality using SERVQUAL scale and machine learning algorithms: a case study in healthcare

Using a comprehensive DEMATEL-ISM-MICMAC and importance–performance analysis to study sustainable service quality features

Assessing the quality of hospital outpatient services in Iran: a systematic review and meta-analysis

Development and validation of primary health care quality assessment tool

Importance-performance analysis in the tertiary healthcare centres: evidence from India

Training Gaps in Digital Skills for the Cancer Health Care Workforce Based on Insights From Clinical Professionals, Nonclinical Professionals, and Patients and Caregivers: Qualitative Study