Scopus by Title (Ref)
Articles that cite the referenced work, matched by title from the Scopus database.
The expectation-perception gap in primary healthcare quality: a study of Iranian older adults
BMC Geriatrics
December 2026
Pakzad P.
Open Access
Service quality in public healthcare: an exploratory and confirmatory study with importance–performance analysis in a growing economy
International Journal of Healthcare Management
2026
Idrees N.
Using a comprehensive DEMATEL-ISM-MICMAC and importance–performance analysis to study sustainable service quality features
Journal of Economic and Administrative Sciences
November 2025
Ebrahimi M.
Importance-performance analysis in the tertiary healthcare centres: evidence from India
International Journal of Productivity and Performance Management
26 June 2025
Padamata K.
Service Quality in Iranian Hospitals From Patients' Perspectives Based on the SERVQUAL Model: A Systematic Review and Meta-Analysis
Health Science Reports
January 2025
Alizadeh T.
Open Access
Evaluation of the quality of safe dental services based on the perception of patients with the IPA approach: a powerful diagnostic tool for managers
BMC Health Services Research
December 2024
Keikavoosi-Arani L.
Open Access
Hospital nurse managers' perspectives of the Magnet Recognition Program using an importance-performance analysis: A quantitative cross-sectional study
Nursing Open
August 2024
Ryoo E.
Open Access
Assessing Healthcare Service Quality in Educational Hospitals Using the SERVQUAL Model
IEEE International Conference on Industrial Engineering and Engineering Management
2024
Hariri A.
Understanding International Students’ Perspective of Health Service Quality: A Cross-Sectional Study in a Hungarian University
Risk Management and Healthcare Policy
2024
Indrayathi P.A.
Open Access
Importance-Performance Analysis of Clinical Forensic Services Quality at Bhayangkara Hospital Pekanbaru, Indonesia
Malaysian Journal of Medical Sciences
2024
Afandi D.
Open Access
Development and validation of primary health care quality assessment tool
BMC Health Services Research
December 2023
Farrokhi P.
Open Access
Healthcare service delivery perception among NHIS-HMO enrollees in Lagos hospitals
Humanities and Social Sciences Communications
December 2023
Mkperedem A.A.
Open Access
Assessing the quality of hospital outpatient services in Iran: a systematic review and meta-analysis
BMC Health Services Research
December 2023
Farrokhi P.
Open Access
Ranking Hospital Hoteling Services from Patients’ Perspective Using Importance-Performance Analysis
Shiraz E Medical Journal
Oct 2022
Karimkhany A.
Open Access
Evaluation of service quality using SERVQUAL scale and machine learning algorithms: a case study in health care
Kybernetes
7 February 2022
Altuntas S.
All Open Access, Green
Exploring health-care providers understanding and experiences of providing patient-centered care in hospitalized patients based on patient's bill of rights: A qualitative study
Journal of Nursing and Midwifery Sciences
January-March 2022
Asadi Abu Kheili M.
Open Access