Abstract
Background: The purpose of this study was to investigate the relationship between emotional intelligence and personality traits of nurses with patient’s satisfaction of nursing services in the Hospitals of Jundishapur University of Ahvaz.
Material and methods: The sample of this study was consisted of 352 nurses in the hospitals of Jundishapur University of Ahvaz, selected through simple random sampling and 352 patients selected through convenience sampling, based on the nurses' sample. The instruments used include the Emotional Intelligence Scale, Revised NEO Personality Inventory, and Patient Satisfaction Instrument.
Results: The results showed personality characters and emotional intelligence and its dimensions, correlated with patients' satisfaction. The results of two separate multiple regression analysis revealed that dimensions of emotional intelligence accounting for 29% of the variance in patient’s satisfaction (MR=0.542), and personality characters of nurses accounting for 16% of the variance in patient’s satisfaction (MR=0.405).
Keywords
emotional intelligence nursing services Hospitals of Jundishapur University of Ahvaz
Fulltext
The fulltext is available in PDF file.
References
-
1.
The references are available in PDF file.
Copyright
© 2011, Jentashapir Journal of Cellular and Molecular Biology. This open-access article is available under the Creative Commons Attribution-NonCommercial 4.0 (CC BY-NC 4.0) International License (https://creativecommons.org/licenses/by-nc/4.0/), which allows for the copying and redistribution of the material only for noncommercial purposes, provided that the original work is properly cited.