The Relationship between Emotional Intelligence and Personality Traits of Nurses with Patient’s Satisfaction of Nursing Services in the academic hospitals of Ahvaz

Iran Davoudi; Mahnaz Aliakbari Dehkordi; Shahrokh Raeisian; Parasto  Mohseni

Jentashapir Journal of Cellular and Molecular Biology

Official Journal of Ahvaz Jundishapur University of Medical Sciences

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The Relationship between Emotional Intelligence and Personality Traits of Nurses with Patient’s Satisfaction of Nursing Services in the academic hospitals of Ahvaz

Author(s):

Iran Davoudi^1,*,

Mahnaz Aliakbari Dehkordi²,

Shahrokh Raeisian³,

Parasto Mohseni²

1School of Educational Sciences and Psychology, Shahid Chamran University, Iran

2Payame Noor University, Tehran, Iran

3School of Dentistry, Jundishapur University of Medical Sciences, Ahwaz, Iran

Jentashapir Journal of Cellular and Molecular Biology:Vol. 2, issue 1; e94043

Published online:Jul 01, 2010

Article type:Research Article

Received:May 19, 2019

Accepted:Jan 30, 2010

How to Cite:Iran DavoudiMahnaz Aliakbari DehkordiShahrokh RaeisianParasto MohseniThe Relationship between Emotional Intelligence and Personality Traits of Nurses with Patient’s Satisfaction of Nursing Services in the academic hospitals of Ahvaz.Jentashapir J Cell Mol Biol.2(1):e94043.

Abstract

Background: The purpose of this study was to investigate the relationship between emotional intelligence and personality traits of nurses with patient’s satisfaction of nursing services in the Hospitals of Jundishapur University of Ahvaz.

Material and methods: The sample of this study was consisted of 352 nurses in the hospitals of Jundishapur University of Ahvaz, selected through simple random sampling and 352 patients selected through convenience sampling, based on the nurses' sample. The instruments used include the Emotional Intelligence Scale, Revised NEO Personality Inventory, and Patient Satisfaction Instrument.

Results: The results showed personality characters and emotional intelligence and its dimensions, correlated with patients' satisfaction. The results of two separate multiple regression analysis revealed that dimensions of emotional intelligence accounting for 29% of the variance in patient’s satisfaction (MR=0.542), and personality characters of nurses accounting for 16% of the variance in patient’s satisfaction (MR=0.405).

Keywords

emotional intelligence

nursing services

Hospitals of Jundishapur University of Ahvaz

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