1. Background
Patient satisfaction is an important indicator of the quality of services in the field of anesthesiology (1, 2). Previous studies, investigating patient satisfaction with anesthesia have reported data on evaluating satisfaction with anesthetic pre-assessment based on a questionnaire or a single question or evaluating satisfaction postoperatively via a visual analog scale (3-5). Patient satisfaction is a subjective and complex concept, involving physical, emotional, mental, social, and cultural factors (6). It is determined by the quality of the care provided and the patient’s expectations of that care. Patient-reported satisfaction with anesthesia is generally high (4, 7-9). Since patient responses may be modified to please hospital or surgical staff (10); hence, the results of previous reports may not accurately reflect the true level of patient dissatisfaction with anesthesia. Thus we think that patient satisfaction with anesthesia should be evaluated postoperatively after a certain period of time.
A preoperative interview conducted the day before the surgery is often the only opportunity for patients to discuss any fears or anxiety they may encounter, regarding their anesthesia and/or surgery with an anesthesia staff member. Feeling of anxiety, vulnerability, confusion, or mistrust may dominate their thought processes. Such feelings can restrict their ability to process new information or to freely provide informed consent (11). Major studies related to patient satisfaction have this form of bias, which affects their results. A retrospective study can reflect patient satisfaction without that bias.
In our clinical experience, some patients with cancer exhibited “grief cycle phases” similar to those described by the Kueber-Ross model (12).
2. Objectives
We expected that in the current study, malignancy was the reason for a previous surgery, and the scheduled surgery had a significant influence on patient satisfaction with anesthesia. The present study investigated preoperative patient satisfaction with anesthesia in patients who had previous surgery under general anesthesia or local anesthesia and were scheduled to undergo another operation. Data derived from preoperative interviews with patients before the scheduled additional operation were reviewed in an effort to identify factors that influenced patient satisfaction with anesthesia.
3. Methods
The protocol of this retrospective observational study was approved by the Ethics Committee of Osaka Medical College (reference code 1713Rin-123), which waived the requirement for informed consent because of the retrospective design of the study. Data derived from patients aged ≥ 20 years who had previous surgery under general anesthesia or local anesthesia were obtained by reviewing the information recorded during a preoperative interview conducted for the purpose of obtaining informed consent for anesthesia between January and February 2015. Patients who were scheduled to undergo electroconvulsive therapy and those who were going to undergo an emergency operation were excluded from the study.
An anesthesiologist with 13 years of experience performed all preoperative interviews in a preoperative interview room on the same floor as the operating rooms, in the presence of an experienced staff nurse. The interviews included both open and closed questions. During the interview, an anesthesia care plan was developed after careful investigation of medical, surgical, and anesthesia histories. The patient was educated about anesthesia, their choices of anesthesia were reviewed, and the risk factors associated with the anesthesia were discussed. All interviews were conducted on the workday before the surgery. If the patient could not move from their ward to the preoperative interview room, the interview was conducted at their bedside. A brochure was given to each patient prior to admission to the hospital. The brochure briefly described general anesthesia, epidural anesthesia, and spinal anesthesia. Before the above-described preoperative interview, the patient watched a video in which general anesthesia, epidural anesthesia, and spinal anesthesia were explained and the possible complications of anesthesia were discussed.
The information about previous surgeries at our institute and other institutes was collected. Meanwhile reviewing patient requests and dissatisfaction recorded in preoperative records, patient satisfaction with previous anesthesia was assigned to one of four levels (Table 1) (9). Level 1 was defined as “satisfied”. Level 2 was defined as “somewhat dissatisfied”. Level 3 was defined as “dissatisfied”. Level 4 was assigned if a patient rejected surgery and their surgeon requested consultation with a psychiatrist. Patients were not specifically asked whether they were “satisfied”, “somewhat dissatisfied”, or “dissatisfied” with the anesthesia they had previously undergone. The patients were asked if they had any complaints about their previous anesthesia, and in cases where they did the reasons for those complaints were explored as a routine component of the preoperative interview. The patients were divided into two groups prior to further analysis, a “high satisfaction” group containing those whose satisfaction was rated level 1, and a “low satisfaction” group containing those whose satisfaction was rated level 2, 3, or 4. These two groups were then compared to identify factors that were positively or negatively associated with satisfaction with anesthesia.
Table 1.
Categorization of Patient Satisfaction Level and Group
| Satisfaction Level | Number of Casesa (N = 469) | Group | |
|---|---|---|---|
| No complaint or satisfied | 1 | 415 (88.5) | High satisfaction |
| Complaint or somewhat dissatisfied | 2 | 38 (8.1) | Low satisfaction |
| Complaint with anger or despair, or dissatisfied | 3 | 14 (3.0) | Low satisfaction |
| Rejection of surgery, prompting a suggested psychiatrist consultation | 4 | 2 (0.4)b | Low satisfaction |
aValues are expresses as No. (%).
bTwo patients initially declined surgery, but they ultimately agreed to it.
3.1. Statistical Analysis
In group comparisons, Mann-Whitney U test was used for continuous variables and chi-square test or Fisher’s exact test were used for categorical variables. Logistic regression analysis was performed using the categorical variables that yielded significant P values (< 0.05) in the univariate analysis. SPSS V. 22 (IBM, Armonk, NY) was used for all statistical analyses.
4. Results
A total of 478 adult patients were interviewed preoperatively by the anesthesiologist. Five patients who were unable to provide written informed consent were excluded from the analysis; 1 with Parkinson’s disease, 1 with atypical psychosis with hospitalization in accordance with the Medical Care and Protection of the Mental Health and Welfare Law in Japan, 1 with schizophrenia, 1 with an American Society of Anesthesiologists Physical Status score of 4 (13) under intubation, and 1 with mental retardation. Four patients whose only previous surgery occurred when they were under 10 years of age were also excluded from the analysis. Of the 478 patients interviewed, therefore, 469 patients were analyzed.
Table 2 shows the wide variety of previous operations that the patients underwent in the present study. Table 3 shows the causes of patient dissatisfaction with anesthesia. The previous experiences of patients in the low satisfaction group included failed epidural tube insertion before the surgery, pain during spinal anesthesia intervention, difficulty of spinal anesthesia, iatrogenic dermatitis, ineffective spinal anesthesia during cesarean section and/or transurethral resection, intraoperative asthma, postoperative vomiting, difficulty breathing postoperatively due to pneumothorax, postoperative surgical pain, postoperative confusion, and postoperative syncope caused by bleeding or Wolff-Parkinson-White syndrome. Age, sex, American Society of Anesthesiologists Physical Status score, previous surgery for malignancy, and estimated operation duration differed significantly in the high satisfaction and low satisfaction groups (Table 4). Age < 65 years, previous surgery for malignancy, and female sex had significant effects on anesthesia satisfaction (Table 5). Of the 260 patients who were scheduled to undergo surgery for malignancy, 149 (57.3%) previously underwent surgery for malignancy.
Table 2.
Types of Previous Surgerya
| Total (N = 469) | High Satisfaction Group (N = 415) | Low Satisfaction Group (N = 54) | |
|---|---|---|---|
| Gastrointestinal | 102 (21.7) | 89 (21.4) | 13 (24.1) |
| Urological | 79 (16.8) | 64 (15.4) | 14 (25.9) |
| Orthopedic | 56 (11.9) | 51 (12.3) | 5 (9.3) |
| Gynecological | 46 (9.8) | 37 (8.9) | 9 (16.7) |
| ENT/faciomaxillary | 45 (9.6) | 42 (10.1) | 3 (5.6) |
| Neurological | 32 (6.8) | 29 (6.2) | 3 (5.6) |
| General thoracic | 30 (6.4) | 30 (7.2) | 0 (0.0) |
| Cardiovascular | 27 (5.8) | 27 (6.5) | 0 (0.0) |
| Mammary | 17 (3.6) | 15 (3.6) | 2 (3.7) |
| Plastic | 13 (2.8) | 13 (3.1) | 0 (0.0) |
| Ophthalmological | 8 (1.7) | 8 (1.9) | 0 (0.0) |
| Obstetric | 8 (1.7) | 5 (1.2) | 3 (5.6) |
| Dental | 6 (1.3) | 4 (1.0) | 2 (3.7) |
Abbreviation: ENT, ear, nose, and throat.
aValues are expressed as No. (%).
Table 3.
Causes of Dissatisfaction with Anesthesia in the Low Satisfaction Group (N = 54)
| Event | Number of Cases |
|---|---|
| Intraoperative | |
| Fear of adverse events during anesthesia | 8 |
| Ineffective spinal anesthesia | 8 |
| Teeth or soft tissue injury | 4 |
| Intraoperative awareness | 1 |
| Pain at the site of regional anesthesia | 1 |
| Intravenous line complication/s | 1 |
| Postoperative | |
| Shivering or chills | 9 |
| Surgery-related pain | 7 |
| Hoarseness | 5 |
| Vomiting | 4 |
| Confusion | 4 |
| Neurological deficit | 4 |
| Throat pain | 2 |
| Dyspnea | 2 |
| Asthma | 2 |
| Headache | 1 |
| Hallucination | 1 |
| Urinary retention | 1 |
| Perioperative | |
| Communication issues with anesthesiologists | 4 |
Table 4.
Comparisons of Characteristics Between the Two Groupsa
| Variables | High Satisfaction Group (N = 415) | Low Satisfaction Group (N = 54) | P Value |
|---|---|---|---|
| Patient characteristics | |||
| Age, y | 68 (55 - 75) | 57 (42 - 68) | < 0.001 |
| Age < 65 y | 149 (35.9) | 35 (64.8) | < 0.001 |
| Male | 223 (53.7) | 19 (35.2) | 0.010 |
| ASA-PS 1 | 313 (75.4) | 48 (88.9) | 0.027 |
| ASA-PS 2 or 3 | 102 (24.6) | 6 (11.1) | 0.027 |
| Data pertaining to previous surgery | |||
| Number of previous surgeries | 1 (1 - 2) | 1 (1 - 2) | 0.597 |
| Previous surgery for malignancyb | 179 (43.1) | 32 (59.3) | 0.026 |
| Event during general anesthesia | 8 (1.9) | 37 (68.5) | < 0.001 |
| Event during spinal anesthesia | 4 (1.0) | 18 (14.8) | < 0.001 |
| Postoperative complication | 3 (0.7) | 42 (77.8) | < 0.001 |
| Data pertaining to scheduled surgery | |||
| Surgery for malignancy | 226 (54.5) | 34 (63.0) | 0.237 |
| Estimated operation duration | 3.5 (2 - 4) | 2 (2 - 4) | < 0.001 |
| Estimated operation duration < 3 hours | 138 (33.3) | 28 (51.9) | 0.007 |
| Admission to intensive care unit planned | 58 (14.0) | 3 (5.6) | 0.089 |
Abbreviation: ASA-PS, American Society of Anesthesiologists Physical Status.
aValues are expressed as median (IQR) or as No. (%).
bData were missing for one patient.
Table 5.
Results of Logistic Regression Analysisa
| Variables | P Value | Odds Ratio | 95% Confidence Interval |
|---|---|---|---|
| Age < 65 y | < 0.001 | 3.23 | 1.71 - 6.10 |
| Previous surgery for malignancy | 0.007 | 2.35 | 1.26 - 4.38 |
| Female sex | 0.026 | 2.03 | 1.09 - 3.80 |
| Estimated operation duration < 3 h | 0.116 | 1.63 | 0.89 - 2.98 |
| ASA-PS 1 or 2 | 0.529 | 1.35 | 0.53 - 3.44 |
Abbreviation: ASA-PS, American Society of Anesthesiologists Physical Status.
aAccuracy 88.5%, Hosmer - Lemeshow, P = 0.940.
5. Discussion
In the present study, age < 65 years and female sex were significantly associated with poor patient satisfaction with anesthesia in patients who had previous surgery and were scheduled to undergo another operation. These findings are concordant with previous studies investigating patient satisfaction with anesthesia (7, 9, 14). In addition to those variables, we thought that prior surgery for a malignant tumor would be significantly associated with poor satisfaction with anesthesia. We expected that patients who underwent surgery for a malignant tumor would report poor satisfaction with anesthesia. Such patients are likely to go through a grief cycle due to their cancer diagnosis (12), and it is likely that some would be in a state of denial or anger. Having previously surgery for malignancy was negatively associated with satisfaction with anesthesia. Notably however, it did not seem that the cause was being scheduled for subsequent surgery for malignancy. More than half of the patients who were scheduled to undergo surgery for malignancy experienced a surgical procedure in the past for a similar reason. Although we thought that those patients may be better prepared to accept the scheduled surgery, patients who had previous surgery for malignancy had dissatisfaction with anesthesia.
Many factors are known to contribute to postoperative patient satisfaction, including accessibility and convenience of services, institutional structure, interpersonal relationships, competence of health professionals, information leaflets, the provision of nurses devoted to anesthesia, and the patient’s own expectations and preferences (15-17). Recovery from anesthesia and surgery is sometimes complicated by pain, nausea, vomiting, anxiety, and a variety of other major and minor complaints (8, 9). Postoperative complications reportedly affect postoperative patient satisfaction (9, 14). In the present study, a significantly lower number of patients in the high satisfaction group had postoperative complications than in the low satisfaction group.
Because this was a retrospective observational study, we reviewed the information that was recorded in patients’ medical records. Specifically, we focused on information obtained during a preoperative interview with an anesthesiologist that was aimed at obtaining informed consent for anesthesia. As well as seeking informed consent, during this interview, the anesthesiologist provided an explanation of the anesthesia that was to be administered, and obtained relevant information pertaining to previous surgery and types of anesthesia administered, any unexpected events, postoperative complications, and complaints recalled by the patient. The patients approached and analyzed in the present study were often anxious and preoccupied, and could have also been compromised by their current medical conditions. These factors might contribute to negative recollections of their past experiences (18).
The current study had several limitations. One is that because the study was retrospective and observational, patients were not specifically asked whether they were “satisfied”, “somewhat dissatisfied”, or “dissatisfied” with anesthetic services they had received previously. Patients were asked if they had any complaints about their previous anesthesia, and in cases where they did the reasons for those complaints were explored during the preoperative interview as a routine matter. Possibly, it was a difference between patient satisfaction with anesthesia and having no complaints about their previous anesthesia. Furthermore, differentiation between “patient satisfaction with previous anesthesia” and “quality of recovery from the previous surgery” is problematic. Some of the patients’ comments were focused on the perioperative experience and not specifically on their anesthetic care (19). Previous poor recovery may influence patient satisfaction (20). Another limitation is that we did not analyze data pertaining to the time when previous surgery was conducted, or how many times previous surgery had been conducted. Finally, the place where the previous surgery had been conducted was not analyzed in the present study. These factors pertaining to time and location might influence the patient satisfaction with anesthesia.
5.1. Conclusions
Age < 65 years, previous surgery for malignancy, and female sex were negatively associated with satisfaction with anesthesia in patients who had previous surgery and were scheduled for another operation. Those patients who had previous surgery for malignancy expressed dissatisfaction. Other factors contributing to poor postoperative satisfaction with the previous surgery were fear of the operation, shivering and chills, ineffective spinal anesthesia, and postoperative surgical pain. These factors should be taken into account when explaining procedures to patients and providing patient education for future procedures in order to improve postoperative patient satisfaction.
