Pharmacy Students’ Satisfaction Rate with their Majors and its Relationship with Educational Status in Kermanshah University of Medical Sciences (2014)

Introduction: Satisfaction of the students as educational institutions’ customers plays a major role in the performance and activities of the university. The aim of this study was to evaluate the degree of satisfaction of pharmacy students and their educational status in Kermanshah University of Medical Sciences in the year 2014.

Methods: 48 pharmacy students at 9th to 11th semesters participated in this cross-sectional study. The students' satisfaction was evaluated in 14 different domains. Various fields related to basic and specialized training, educational space, communications, groups' performance, facilities and teaching space were investigated. Data were collected using a questionnaire whose validity was confirmed by experts, and its reliability has already been proven by Cronbach's alpha test. For comparing scores between bimodal variables, Mann-Whitney U test was used, and for comparisons between multimodal variables, Kruskal-Wallis test was used. The collected data were coded and analyzed using the statistical software SPSS.17.

Results: The moderate students’ satisfaction with the entire fields was 70.8%, with women's satisfaction more than men’s. Students' satisfaction with the effectiveness of the education system and whether training is to increase the professional capabilities was 82.9%. Average students' satisfaction with the facilities such as laboratories, library and electronic sources was 77.1%.

Conclusion: The overall satisfaction of pharmacy students with the School of Pharmacy was assessed as moderate. Thus, doing some actions to increase the level of satisfaction is necessary.