In this study, the mental health status was poorer and the psychological hardiness score was lower in some of the subgroups for specific demographic factors, such as those with a female gender, a younger age, who were single or widowed, worked non-rotational shifts, and also worked in the operational units. Based on the cutoff point of 23 for the general health questionnaire (
17,
18), our findings revealed that 43.9% of personnel are at risk for mental disorders; therefore, they require psychological examinations and interviews. A lack of such skills can dangerously put workers’ mental health at risk. Beasley et al. (2003) conducted a study on resiliency in response to life stress. They concluded that hardiness, coping styles, and stressful life experiences have a direct effect on mental health. In addition, psychological hardiness moderates or buffers the negative effect of adverse life experiences and reduces the risk of mental disorders (
19). A lack of hardiness is negatively associated with maladaptive personality conditions, such as depression, anxiety, and guilt (
5,
20). Therefore, the activity of fortifying one’s internal abilities, like psychological hardiness, can act as a protective factor in this respect.
The comparison of the mean score of psychological hardiness between the group with a high GHQ score and those with a score lower than the cutoff point showed a significant reverse correlation. The mean score of psychological hardiness was lower in those with scores higher than the cutoff point. Shakeri-Nia and Mohammadpour (2009) demonstrated that psychological hardiness and resiliency are two important factors that can predict one’s mental health status. They found that hardiness had a more profound effect on one’s mental health than resiliency (
21). In another study, Ramzi and Besharat revealed that hardiness increases one’s level of psychological well-being through feelings of commitment, control, and challenges, along with coping skills (
22).
Workers below the age of 35 years exhibited poorer mental health and lower psychological hardiness scores than their older counterparts. These workers typically possess less work experience and therefore are employed lower down in the ranks. These factors can expose such workers to higher levels of vulnerability. Work experience seems to moderate worker responses to negative events at work (
23). In a study of more than 6000 postal workers, Hurrell et al. (1993) showed that as a person gains more work experience, job stressors lose their adverse effects on physical and mental health (
24).
An analysis based on marital status showed that the mental health of married individuals was better than that of people in other subgroups of marital status. This difference might be due to the fact that married people tend to receive more social support than unmarried people. Chou and Chi (2001) demonstrated that married individuals imagine a higher level of social support for themselves compared to single ones, and this sense of social support acts as a protective factor to prevent the development of emotional problems, especially depression (
25). In another study, Cohen and Wills (1985) reported that social support can have positive effects on physical, mental, and social health with both protective and fundamental effects (
26). Stroebe et al. (2005) showed that social support can act as a moderator on adverse life events. In other words, people who benefit from social support are better able to cope with stressful life events and therefore recover more easily (
27).
In our study, the mental health status of non-rotational shift workers was poorer than it was for people in any other group. It seems the combination of living in the PSEEZ along with shift work probably has the worst effect on the mental health of employees. Shift work induces job stress and has adverse effects on job safety. Evidence supports the fact that shift work is associated with sleep disorders, gastrointestinal problems, anxiety disorders, a lack of satisfaction, and an increased rate of job accidents (
28,
29). Shift work also has behavioral effects on health and can change one’s patterns of sleep and eating habits, increase alcohol and cigarette consumption, and intensify work-family conflicts (
29,
30). On the other hand, the psychological hardiness of shift workers was lower. Consequently, these workers tend to approach stressful situations less actively, and they therefore use less effective ways of coping during a specifically stressful situation (
14,
31).
Operational and administrative unit workers demonstrated no significant differences in terms of psychological hardiness score. However, in operational units, workers likely face higher levels of job stress and eventually experience poorer mental health and a higher risk of developing mental disorders. The investigation of adverse effects of job stress on the performance and health status of workers is a relatively new field of science, which has been debated since the early 1970s. During the last 40 years, a model of correlation between job stress, health, and job satisfaction has been presented by various researchers. This model was developed using a framework designed by Caplan et al. (
32) and Cooper and Marshall (
33). In this model, job-related stress is considered a situation in which the combination of work situations and job characteristics of personnel results in acute physical or mental disintegration. These acute reactions can result in illness if they remain prolonged.
The present study had some limitations that made its results tentative rather than conclusive. First, the predictive relationships between psychological hardiness and mental health were identified merely by analyzing self-reported questionnaires. Such data are not always highly congruent with data obtained through clinical interviews or structured instruments. Second, although this study used a reasonably large sample size, the sample was a convenient one, rather than one obtained using a random sampling procedure. Third, a small number of staff members did not have any interest in participating in our study. They believe that these kinds of studies do not offer any advantages for them. Therefore, the characteristics of these staff members could have been influential on the overall results had they been included.
The findings of this study revealed the importance of psychological hardiness in maintaining mental health. There was a significant but reverse correlation between psychological hardiness and mental health score. Psychological hardiness as an internal resistance resource decreases the adverse effects of stress and prevents the development of physical and mental disorders. On the other hand, our findings indicated some of the demographic factors that can affect the vulnerability of the staff. Therefore, it is suggested that necessary steps be taken in order to improve and reinforce workers’ coping mechanisms and psychological skills. These findings clearly indicate the need for more attention to the mental health of workers in the PSEEZ and also highlight the importance of a periodic screening in the region because work conditions in areas like the PSEEZ are unfavorable and require resiliency and problem-based coping mechanisms. It is recommended that workers be evaluated and screened at the onset of their employment and then periodically thereafter. A program for identifying vulnerable and at-risk workers according to the well-defined schedule during the job process will also need to be developed.