4.1.1. Sociocultural Challenges
The first obstacle to providing services to children who are sexually abused is cultural and social issues that hinder the child from taking appropriate action. These challenges are rooted in how society views and thinks about child sexual abuse.
4.1.1.1. Nondisclosure of Sexual Harassment
Hiding child sexual abuse is rooted in social issues, such as the taboo and the child’s and family’s fear of scandal and social exclusion, which make families reluctant to pursue and complain about the abuser, and even the medical and judicial systems prefer to conceal the issue. In addition, the child’s fear of the abuser and their threats and the fear of repeated harassment are the main obstacles to not disclosing sexual harassment.
“Sexual harassment is undoubtedly taboo in Iranian society, which means that Iranian society tries not to address this phenomenon, to hide it, and to deny it” (interviewee 15).
“We asked her to go to forensic medicine, enabling us to prove it later and get help from a lawyer. They usually say no, because they said that, for example, my father would kill me, so they are unwilling to cooperate” (interviewee 3).
4.1.1.2. Child and Family Ignorance
Children’s and parents’ lack of knowledge and awareness about instances of sexual abuse in some cases makes them consider some behaviors of sexual abuse, such as caressing, as different behaviors, such as love and affection, and not react to them. In addition, parents are not familiar with the necessary measures after the abuse, and they have different opinion about the way of exposure to abuser. Additionally, in some cases, parents arbitrarily seek to solve the problems.
“Part of the challenge is that the child, due to his/her age, may not even notice that something is being abused and that the abuse is noticed and reported by another family member; the child does not pay much attention to this issue” (interviewee 1).
4.1.1.3. Lack of Family Cooperation
One of the main problems with social work interventions for children victims of sexual harassment is the noncooperation of families. Part of this is due to the same cultural issues and to preserve the reputation or prevent disgrace, which causes incomplete information to social workers, resulting in a lack of follow-up and treatment of the child. This lack of cooperation spreads to the point that families refuse to report child abuse due to the fear of being accused or separating the child from the family; they do not participate in empowering the child after the abuse and face challenges and conflicts with social emergency personnel and social workers.
“They are usually not willing to help anymore; the child has no way to go to the legal authorities at all, and the mother usually does not cooperate” (interviewee 4).
“Because many people are afraid of this, they resist and avoid receiving help because their qualifications have been questioned, and the child may now be taken away from them or accused” (interviewee 5).
“His dad called again with an aggressive attitude, leave us alone” (interviewee 7).
4.1.1.4. Concealing Harassment to Maintain Social Prestige
It has already been pointed out that sexual abuse is not disclosed due to taboo and parents’ fear of disgrace. This concealment of truth is pronounced in smaller and more traditional settings due to the dominance of cultural norms and the strength of customary issues and ethnic prejudices. Another reason for this concealment is the parents’ disbelief in the truth of the child’s statements, which causes the issue of abuse not to be taken seriously and a kind of cover to be put on it. In general, the family tends to hide sexual harassment to avoid more social judgments.
“Many times, I hear this, I say, well, we have to do something, she says no, you do not say anything, we will solve it somehow, i.e., it is not so serious yet” (interviewee 2).
“A man from those parents called me and asked for help, but wherever I went, he would stand in front of me and tell me no, this is not it, this is not this, this is being disgraced” (interviewee 3).
4.1.1.5. Rejection and Child Sacrifice
One of the social challenges to child sexual abuse is the child becoming a victim and being rejected by society. This social problem leads to continued harassment by the abuser and the child’s helplessness and inability to deal with it.
“The view of the people of the society, based on the tradition and culture of the Iranians, is not good toward a child who has been sexually abused” (interviewee 11).
“Some parents blame the child and say that it is your fault and you have no right to say this because you are guilty, you should not have gone, you should not have done this, you should not have befriended him, why you went there ... that is, in the end, the feeling of guilt returns to the child” (interviewee 1).
4.1.1.6. Family Challenges
New forms of family life, such as staying children with relatives, sometimes cause sexual abuse. Within the family, family disputes and challenges between parents cause them to ignore that child sexual abuse may occur. Then, the relationships between family members become more strained, and domestic violence increases.
“Due to the trust that families have in wife’s friends and the mother has in her relatives; they come, all of them are called uncles … they stay home alone with a child, and something it may happen” (interviewee 9).
4.1.2. Legal Challenges and Gaps
The second major category of barriers to providing services to victims of sexual abuse is the legal problems and challenges associated with the crime of child abuse.
4.1.2.1. Concealing Child Abuse by Close Relatives
The most legal issue is the concealment of child abuse by close relatives. In general, in the case of sexual abuse of children by the family, the law takes the side of the abuser. Because the father is the breadwinner and to avoid the loss of the source of income, the law tolerates the abuser father, and even it is more difficult to prove the abuse by incest. This cultural view based on maintaining the sacred status of the family also leads to the acquittal of the incest member and the child’s return to the family.
“For example, proving that this child was abused by her father or a stranger, this is another story; the father says very easily, no, she was out with her boyfriend; it happened like this; sometimes even a pregnancy may take place, and that is another story” (interviewee 4).
4.1.2.2. Difficulty in Proving Harassment
Another legal challenge to child sexual abuse is the complex and tortuous path of proving abuse. Basically, the law pays attention to the physical and external evidence and signs, and in cases where the physical evidence of harassment disappears after a few days, the issue will not be considered and approved by forensic medicine. Given this legal gap and the need for a witness to prove it, the issue of child abuse is difficult to prove.
“Our volunteer lawyers often say not to legalize and not to complain because it does not go anywhere; it is very unfortunate” (interviewee 3).
“Because there is no evidence and in order to give a verdict by a judge, he cites the appearance of forensic medicine, there is no way we can prove it, and the court simply does not accept it” (interviewee 11).
4.1.2.3. Barriers and Challenges to Service Providers
Another part of the problems related to the law refers to the obstacles and challenges that the law states for the provision of social work services and limits the scope of authority and actions of social workers, including the lack of judicial power of the social emergency, the lack of cooperation of judicial officers, and even the police station for cooperation and intervention. Because any action requires a court verdict, social workers are not allowed to enter the home and examine the abused child in numerous cases. In addition, the presence of social workers in court hearings has not yet been formalized, and emergency forces, as judicial officers, have no practical power or authority.
“The first challenge is how do we enter? Because many people do not allow our colleagues to enter at all, and it requires us to go and get a verdict; now, until the verdict is issued, the family threatens the child or takes the child out of reach; this is one of the challenges. There is not much cooperation from judicial officers; getting help from them is difficult, and they do not have good cooperation” (interviewee 8).
4.1.2.4. Problems and Limitations Related to the Laws
Many laws in this area are not deterrents and do not apply proportionately to the committed crime. The lack of a legal guarantee for the child’s protection leads to the child’s release in the court process and even imprisonment. These problems are exacerbated by shadowy laws and ignoring sexual violence at the governmental level.
“Laws have been suspended for many years; for several years, they have been passed between the government, the judiciary, and the parliament. There are still punishments that cannot be deterrents at all” (interviewee 13).
4.1.2.5. Judge (Court)-oriented Decisions
It seems that the judge has a top-down and tasteful view toward the whole phenomenon of social work and services for child victims of sexual harassment, which complicates and challenges the case file process. Another instance of relying on the opinion of the judge and court is the absence or opposition of the judge to the presence of a social worker and a psychologist to help expedite the case.
“In many places, you see that the judge makes a decision that everyone is confused about, and it has been reported many times that he did not deliver the child home; the judge says I am responsible for the discretion and not you ... The recognition of judges of the emergency itself, legal capacity, or their top-down view toward emergency are other problems” (interviewee 14).
4.1.3. Managerial-Structural Challenges
Another issue related to barriers to providing services to child victims of sexual harassment is the challenge at the managerial and structural levels of the Welfare Organization and the institutions in charge of child services. In other words, in the body of the Welfare Organization, some executive and major issues prevent the proper provision of services.
4.1.3.1. Low Skills of Service Providers
The first structural challenge refers to the staff and service providers’ lack of appropriate capabilities and skills. Numerous staff members are unfamiliar with their rights and responsibilities and how to provide services to clients, which sometimes hurts them instead of helping them, leading to the child’s distrust of experts and social workers. The lack of skills is due to both inadequate training and inconsistency of education with duties and responsibilities. In general, inefficient and unskilled forces divert the flow of services to victims of sexual harassment.
“Due to the lack of social work experts, graduates of scientific and applied centers (who lack the necessary skills) and even sociologists work as social workers, which in practice challenges the social emergency” (interviewee 12).
“The lack of social workers’ knowledge of providing services to victims and their caregivers is a challenge. Many social workers have only general information about the instances of sexual harassment and how to provide services to victims and their caregivers” (interviewee 15).
4.1.3.2. Poor Community Familiarity with Social Emergencies and Social Work Services
Other challenges at macro and managerial levels are the lack of familiarity or information of some individuals about the existence of social emergencies and services for children who are sex victims. Although the situation is now better than before, there is still a lack of sharing information in the media to introduce the 123 system and social emergency. This causes services to be unknown at the community level and numerous needy individuals to be deprived of them.
“The awareness of people is important when you have such a ground, but you do not allow the TV to come and advertise it due to the cultural discussion, which is ridiculous… Something that they themselves say is that children get rude and think that if anyone shouted at them, they should call 123; when there is such a cultural view, this facility would not be promoted” (interviewee 6).
4.1.3.3. Poor Intersectoral Cooperation
Although naturally helpful and fruitful, the multi-institutional nature of services and interventions does not bring proper results for reasons such as poor communication, coordination, and cooperation of responsible organizations. The lack of coordination between sectors results in weak intersectoral cooperation to introduce and refer abused children and misunderstandings and challenges between the responsible organizations. The more distant result is the failure of responsible organizations to provide services to children victims of sexual harassment.
“The Welfare Organization is like an island that has not been able to interact with the structures it needs. The Ministry of Health is working on child abuse for itself and has a very good context, but they are not coordinated” (interviewee 6).
“The problem is coordination; when an organization cannot create coordination within itself, naturally coordination outside the organization becomes difficult” (interviewee 14).
4.1.3.4. Absence of a Comprehensive Program to Deal with Sexual Harassment
Although the laws on child abuse have been enacted to deal with related cases and provide services, there is no comprehensive program to address child sexual harassment. In the first step, there is no training for families to follow up and respond to abuse, and specialized protocols for working with children either do not exist or are incomplete. One of the basic needs in the context of child abuse is screening and trying to find cases of child abuse that do not exist in the Welfare Organization’s programs. In addition, there is no equal view toward all children, and the process of service provision and the duties of staff and social workers have not been well defined.
“One of our problems is that no one’s job is clear at all, not the work of the relief organization, nor social workers, physicians, nurses, and midwives who may encounter such evidence in the clinic” (interviewee 13).
“The Welfare Organization drafted child abuse protocol, but you cannot bring all children forward with one protocol due to their differences” (interviewee 10).
4.1.3.5. Poor Infrastructure and Shortage of Facilities
Another major structural challenge that hinders the provision of services and interventions regarding child sexual abuse is the lack of infrastructure and facilities. Overall, mobile services are challenging throughout the country, and service and care environments for these children are small and unsafe; therefore, the capacity to receive abused children is low.
“I called 123 and said that I have such a case; the man said that they would come in two hours at 7 o’clock; I saw that they did not come; I called again, and they said sorry, we do not have a car, we have two suicides, and my colleagues have gone until it ends at 8 o’clock” (interviewee 3).
“The facilities are limited, that is, in terms of budget and in terms of the facilities that we can give to these children, our hands are somehow tied ... and I say if there are not donors or free help of the centers, maybe it would not be possible to do anything for the children” (interviewee 11).
4.1.3.6. Shortage of Workforce
A shortage of workforce, especially when there are multiple cases, delays the deployment and, in general, reduces individuals’ access to emergency services.
“Sometimes all the experts are talking, no line is open, and some calls are missed because there is insufficient staff. Both cases of child sexual abuse and other cases make experts exhausted, and what is really challenging is a shortage of staff” (interviewee 8).
4.1.3.7. Low Security of Service Providers
In addition to being often stressed and injured due to a workforce shortage, service provider personnel are also exposed to occupational and life-threatening injuries and threats. These issues range from the lack of personal protective equipment for emergency personnel and the threat and physical injury they receive to job insecurity, lack of supplementary insurance, pressure and psychological and economic harms, lack of hard work wage, ambiguous employment status, high job burnout, and low pay.
“There are a lot of contract staff members, and salaries are low. Of 4300 emergency experts, about 4000 individuals are contract staff. Emergency colleagues do not have personal protective equipment, such as pepper sprays and shockers, and sometimes they are attacked and injured” (interviewee 2).
4.1.3.8. Unbalanced Expansion of Service Programs
Another problem with service provision for child victims of sexual harassment is the underdevelopment of programs and services for all areas, cities, and villages, which is partly due to the program’s newness.
“The lack of a comprehensive approach in the organization is one of the main challenges of providing services for children victims of sexual harassment” (interviewee 12).
“The program has not been developed for the community’s needs, so we cannot claim to have a very high penetration rate in these services. However, the social emergency program is settled in cities with more than 50,000 individuals, but places in which less than 50,000 individuals live or villages have not yet been covered” (interviewee 4).