Survey on relation between negotiating styles and conflict management strategies among the nursing managers in Ahvaz hospitals

authors:

avatar Amin Torabi Pour 1 , * , avatar Batoul Ebrahimi 1 , avatar Mohammad Hossein Haghighizadeh 2

Department of Health Services Management, School of Health, Ahwaz Jundishapur University of Medical Sciences, Ahvaz, IR Iran
Department of Statistics and Epidemiologhy, School of Health, Ahwaz Jundishapur University of Medical Sciences, Ahvaz, IR Iran
Jundishapur Journal of Health Sciences: Vol.2, issue 2; e93947
published online: September 23, 2010
article type: Research Article
received: May 18, 2019
accepted: September 23, 2010

how to cite: Torabi Pour A, Ebrahimi B, Haghighizadeh M H. Survey on relation between negotiating styles and conflict management strategies among the nursing managers in Ahvaz hospitals. Jundishapur J Health Sci. 2010;2(2):e93947. 

Abstract

Conflict is considered as a factor to creat the challenge in the existing status and preparing the conditions of innovation and change. Therefore, one of the important tasks of managers is conflict management in an organization. Objective of this study was to determine the relation between negotiation styles and conflict management strategies among nursing managers in Ahvaz hospitals.
This research is a cross- sectional and analytic-descriptive study. Population research was included 70 nursing managers of Naft, Golestan and Razi Hospitals of Ahwaz. Data was gathered using of three questionnaires included: Job specifications, conflict management and negotiation styles. Finally, data was analyzed with SPSS software using chi-squared and correlation pearson tests.
Results of this study revealed that in the case of conflict management, 42.9% , 34.3%, 7.1% and 5.7% of used solving oriented, avoiding,controlling and combining strategies, respectively. In this manner, the negotiation styles, which were applied among 30%, 24.3%, 17.1%,15.7% and 12.9% of the nursing managers included actual, analytical, combining, normative and intuitive, respectively. Solving oriented strategy had showd significant a statistical relation with managerial experience. (P=.001).Also actual negotiation style had showd a significant statistical relation with managerial experience (P=.008), however there was not any significant relation between conflict management strategies and negotiation styles.
This study showed that the most of nurses used solving problem strategy in the conflict management.It means that they followed solving style to avoid the problem and they have actual style in the negotiation. It is also conclouded that selecting of negotiation style and conflict management strategies depend on the personal characteristic and organizational environment.
Conflict is considered as a factor to creat the challenge in the existing status and preparing the conditions of innovation and change. Therefore, one of the important tasks of managers is conflict management in an organization. Objective of this study was to determine the relation between negotiation styles and conflict management strategies among nursing managers in Ahvaz hospitals.
This research is a cross- sectional and analytic-descriptive study. Population research was included 70 nursing managers of Naft, Golestan and Razi Hospitals of Ahwaz. Data was gathered using of three questionnaires included: Job specifications, conflict management and negotiation styles. Finally, data was analyzed with SPSS software using chi-squared and correlation pearson tests.
Results of this study revealed that in the case of conflict management, 42.9% , 34.3%, 7.1% and 5.7% of used solving oriented, avoiding,controlling and combining strategies, respectively. In this manner, the negotiation styles, which were applied among 30%, 24.3%, 17.1%,15.7% and 12.9% of the nursing managers included actual, analytical, combining, normative and intuitive, respectively. Solving oriented strategy had showd significant a statistical relation with managerial experience. (P=.001).Also actual negotiation style had showd a significant statistical relation with managerial experience (P=.008), however there was not any significant relation between conflict management strategies and negotiation styles.
This study showed that the most of nurses used solving problem strategy in the conflict management.It means that they followed solving style to avoid the problem and they have actual style in the negotiation. It is also conclouded that selecting of negotiation style and conflict management strategies depend on the personal characteristic and organizational environment.

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