The results revealed that the health literacy of 53.8% of the patients was insufficient, 26.2% did not have enough health literacy, 13.8% had adequate literacy, and 6.2% had excellent literacy. In the research of Karimi et al. (2014) (
29), it was revealed that health literacy is the average or boundary, which is consistent with the results of the current study. National assessment of adults’ literacy in the United States in 2003 indicated that 36% of adults did not have adequate health literacy (
30). Moreover, Williams (2002) (
31) showed that health literacy level in the studied patients was very inadequate, which is consistent with the findings of the current study. However, there were other studies inconsistent with the results of this study. The results of the study of Tal (2012) on women who referred to Tehran University of Medical Sciences showed that the information literacy of more than 80% of them was adequate, which was inconsistent with the results of the current study. This difference may be due to the type of the studied patients because the studied patients in the current study were dialysis patients who often have lower education level and social status that could influence their informational literacy.
Considering the total average for informational literacy, the results also indicated that the total average obtained for the health literacy score was 46.81, and this average value is in the range of insufficient and inadequate health literacy. In the study of Rafi’ Zadeh in 2014 that was performed on the patients of the city of Gorgan, the average health literacy was found to be 86.7%, which was not consistent with the current study. The results of the study of MacLeod et al. (
32) revealed that among the respondents, 23% and 16% of sicker and healthier patients, indicated inadequate HL, respectively.
As health literacy is a global issue and according to the World Health Organization (WHO), it plays a pivotal role in determining health inequalities whether in rich or poor countries (
33), thus increasing knowledge and literacy of the patients is highly important in their improvement process. Health literacy is a concept that describes the ability of the patient to understand the information and the resources offered by physicians and experts (
34), and it includes a range of simple and complex skills allowing the individuals to participate in treatment decision - makings and protect themselves, their families, and their society against diseases (
35).
In general, this study indicated that the health literacy of patients is insufficient, as about 60% of them had inadequate health literacy. Thus, necessary steps should be taken to improve the health literacy level of the society. All parts of the society including mass media should try to enhance the health literacy of all people in the society by preparing health information plans appropriate to the requirements and ability of the audience. Moreover, they should help enhance health literacy level by creating simple and understandable educational media for people with low health literacy. In addition, experts in the health profession should prepare educational resources, such as websites and audiovisual materials, and brochures, to increase the public’s health litracy. It is expected that with improving the health literacy level of the people, the problems caused by inadequate health literacy be reduced.
Regarding the investigation of the general health status, the results showed that only 10.8% of patients had not experienced any problem, 66.2% had mild problems, 16.9% had moderate problems, and 6.2% had severe problems. Several studies investigated the psychological health of the people in Iran and other countries, which had differences and similarities to the current study in aspects of psychological health. In this regard, in his study, Mostafa Zadeh indicated that 94.73% of the studied samples had an average level of psychological health (
36). The status of general health average score obtained in this study was higher than that of the study performed by Calnan et al. in England (
37), which is consistent with the current study.
The inconsistency in the number and volume of samples, heterogeneity of sectors, and type of diseases can be considered as possible causes of this difference. Nevertheless, in all presented studies within and out of the country and in the current study, the rate of suspected cases of psychological disorders was higher than the general population. Information obtained in this field indicates that the suspected cases of psychological disorders in the general population in another country have been different from 21.67% to 24.5% (
38,
39). The most important possible causes of higher prevalence rate of psychological health disorder in dialysis patients may be the stressful nature of this disease, exposure to unexpected situations, as well as individual factors.
The results of this study revealed a significant and inverse relationship between t health literacy and general health, indicating that with the increase in health literacy scores, the problems of patients in general health and its aspects decreased. This significant relationship has been reported in many studies. In the study of Macabasco et al. (2011), a significant statistical relationship was found between health literacy and general health of the patients, and similar to the present study, the patients with adequate health literacy had a higher quality of life (
40). The results of the present study are consistent with those of the study of Song et al. (2012) who investigated the relationship between health literacy and quality of life relevant to the health of patients (
41).
In the study of Wolf et al. (2005), the patients with insufficient health literacy level significantly reported lower average physical and psychological health (
42). Also, in another study, it was found that the patients with higher health literacy level were more informed about their health status. In general, there is a direct relationship between health literacy and health status (
43). A study was performed on Japanese adults and found that weak health literacy is associated with weak physical and psychological health status (
44) because inadequate health literacy severely influences the knowledge of patients, self - care, health status, and hospitalization risks (
45).
Regarding the limitations of the study, since the patients did not have good physical and psychological status before hemodialysis and at the beginning of hemodialysis due to the accumulation of toxins in their bodies, the questionnaire was completed within the last 30 minutes of hemodialysis or after completion of hemodialysis.
5.1. Conclusions
Health literacy significantly influences the different aspects of the general health of the patients. Thus, to increase the health literacy level of the people in the society, not only using approaches like simplifying the information and employing simple and understandable educational materials can be helpful, but also using communicative approaches and the help of health education experts would be useful in planning and designing helpful educational plans. Moreover, by considering the level of abilities and skills of the individuals, we can select the best educational approaches and take an effective step to develop the health literacy skills in the society. All parts of the society including mass media should be involved in developing the health literacy of individuals through providing health information plans appropriate to the needs and abilities of the audience. In addition, the experts in the health profession should prepare educational resources (including websites and audiovisual materials, brochures, or other forms of resources) to increase the health literacy of the general population.