Abstract
Background : The offered services to the emergency patients and their satisfaction are corroborant of the hospital quality. The objective of this study is to determine the rate of satisfaction of the emergency patients in Khatam-Al-Anbia Hospital at Zahedan.
Materials and Method : This descriptive-analytic research was conducted on 300 emergency patients in the emergency department of Khatam-Al-Anbia hospital in 2008. The data was analyzed using descriptive statistics and chi-squared test.
Results : The satisfaction of nursing care was 99.7%, admission section was 96.9%, the physicians' performance satisfaction was 91.4% and the satisfaction to emergency environment was 82.2%. Also, there were no relationship between satisfaction and the patients' age, gender, education, recovery, the intensity of pain and the treatment cost.
Conclusions : The services may induce satisfaction to the patients of emergency department.
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© 2010, Author(s). This open-access article is available under the Creative Commons Attribution 4.0 (CC BY 4.0) International License (https://creativecommons.org/licenses/by/4.0/), which allows for unrestricted use, distribution, and reproduction in any medium, provided that the original work is properly cited.