The patients' satisfaction of the function of Khatam-Al-Anbia emergency department at Zahedan

Masoud Roudbari; Fatemeh Sanjarani; S.Somayeh Hosseini

Zahedan Journal of Research in Medical Sciences

The Official Journal of Zahedan University of Medical Sciences

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The patients' satisfaction of the function of Khatam-Al-Anbia emergency department at Zahedan

Author(s):

Masoud Roudbari^1,*,

Fatemeh Sanjarani²,

S.Somayeh Hosseini³

1Associate Professor of biostatistics, Anti Microbial Research Center, School of Management and MEDICAL INFORMATION, Iran University of Medical Sciences, Tehran, Iran.

2Students of Nursing, School of Nursery & Midwifery, Zahedan University of Medical Sciences and Health Services, Zahedan, Iran.

3Students of Nursing, School of Nursery & Midwifery, Zahedan University of Medical Sciences and Health Services, Zahedan, Iran

Zahedan Journal of Research in Medical Sciences:Vol. 12, issue 4; e94290

Published online:Aug 13, 2010

Article type:Research Article

Received:Nov 13, 2009

Accepted:Feb 24, 2010

How to Cite:Masoud RoudbariFatemeh SanjaraniS.Somayeh HosseiniThe patients' satisfaction of the function of Khatam-Al-Anbia emergency department at Zahedan.Zahedan J Res Med Sci.2010;12(4):e94290.

Abstract

Background : The offered services to the emergency patients and their satisfaction are corroborant of the hospital quality. The objective of this study is to determine the rate of satisfaction of the emergency patients in Khatam-Al-Anbia Hospital at Zahedan.

Materials and Method : This descriptive-analytic research was conducted on 300 emergency patients in the emergency department of Khatam-Al-Anbia hospital in 2008. The data was analyzed using descriptive statistics and chi-squared test.

Results : The satisfaction of nursing care was 99.7%, admission section was 96.9%, the physicians' performance satisfaction was 91.4% and the satisfaction to emergency environment was 82.2%. Also, there were no relationship between satisfaction and the patients' age, gender, education, recovery, the intensity of pain and the treatment cost.

Conclusions : The services may induce satisfaction to the patients of emergency department.

Keywords

Patients

satisfaction

emergency

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