In recent decades, family-centered care has been accepted as a key concept in neonatal services with the aim of putting parents and family at the center of health care and promoting the flexibility and individualization of the care. Close collaboration between specialists and family members in infant care is a principle in the family-centered care and five key features of this approach include: mutual respect between specialists and family members, participating in care and decision-making process, open and unlimited communication to address the concerns of parents, focusing on family strengths, acceptance of individuality and differences between people and recognition of family as a specialist regarding infant care (
6).
Evidence shows that this approach makes the parental experience more pleasant and results in better outcomes in parents and infants.
Despite the emphasis on family-centered care, its implementation is challenging. Although the reasons are not explained clearly, some known reasons include: organizational factors such as human resources, priorities in the launching programs, culture of maternity services in various units, including NU, availability of resources and the need for long-term commitment in providing services for infants and their families.
Researchers have recently begun to conduct systematic researches to evidence-based practice. Although, parents are included on the map of family-centered care, the level of their involvement in the synthesis and development of the model is not crystal clear (
4).
Based on our study, the experiences of Iranian parents indicate that offering non-family-centered care has had negative effects on them and their families. In this study, we tried to examine family-centered care afresh.
Our goal was to understand what parents expect of family-centered approach and practices with applying strong research evidences.
Identifying what kind of help is more useful for parents is difficult because the needs overlap. Therefore, it is essential for experts to cover a wide range of needs by providing multidimensional support as much as possible. This is the case that in the design of our proposed system, identified needs of parents in different areas were considered.
The use of different interventions in support model designed by Brett and colleagues was also taken into consideration. In comparison between our study and the model study, POPPY, there are some similarities and some differences; If we compare our study with other models such as POPPY (
1), we see that there are some similarities and some differences; clear basic evidences of our study is one of these similarities, because our design was based on a qualitative data and systematic review of evidences.
User participation has become an integral part of health care research; user participation in the development of research provides a golden opportunity for the research to be more effective (
7).
Engaging parents as the authoritative research partners will help developing a model which is relevant and appropriate to the needs of parents (
6) and, the other similarity between our study to poppy model is the use of this potential.
In our proposed model, in line with the principles of family-centered care, parents and children are at the center of attention that should be supported through different interventions. This system is designed closed to show that frequent and periodic health assessments should always be sought to determine whether the type and proportion of provided supports are in line with the needs and views of the parents or not. Successful implementation of our proposed model requires organizational commitment and interaction of experts, peers and parents and also the organization that is responsible for providing care, must have family-based policy and education. Also, we should note how infants, parents and their families experience the services which means establishment of regular communication between multi-disciplinary systems of cooperation of parents for sharing ideas, guiding policies and getting feedback from them through polite queries.
Although our study was conducted in Iran, international research evidences through systematic review were used for its implementation; different countries can test our proposed model in their country. Through addressing expectations and needs of parents more effectively and providing better care to infants, this model can help the infant services in every country to become a more family-centered model.
Regarding the strengths of this study, it is noteworthy that one of the strengths of this study is the fact that we attempted to design all the components of support system with an evidence-based approach; on the other hand, interventions to enhance adjustment of parents with premature infants have not developed along with the rapid development of technology for the survival of these babies; among different interventions which have been tested on parents, most of them begin at the time of discharge or shortly after that; when the negative consequences of parents' mental health have changed parents’ understanding of their baby and when inefficient patterns of parent-infant interaction were formed (
8). In this study, we tried to begin supportive interventions as early as possible to minimize negative consequences.
In the end, it is suggested that issues of supporting parents should be entered into the students’ curriculum through constructive and evidence-based dialogue. Also, considering that mothers’ performance in infant care is the result of a bilateral interaction between them and their husband, it is recommended to conduct a similar research on fathers.