Based on the present analysis of the patients’ experiences, hospitalization in the ICU is a very grueling and uncomfortable experience for brain injury patients because their bodies and souls go through considerable pain and suffering in the ICU. This could be due to various reasons, including physical pains and discomforts, physical limitations, the unfavorable atmosphere and conditions of the ICU, and the feeling of desperation and helplessness.
The results of the present study are consistent with the results of a study by Vahedian Azimi et al., who showed that unpleasant physical experiences (e.g., the inability to communicate with others, heavy bleeding, inability to breathe, being confined to bed, sleep disturbance, and feeling thirsty) and unpleasant mental and emotional experiences (e.g., unfamiliar voices, being away from family, anxiety and fear, mental confusion, and perception of illusory and unreal events) have made patients go through a great deal of physical and mental sufferings during hospitalization in the ICU (
13). The results of a meta-synthesis study by Gomes and Carvalho also showed that patients perceived many negative realities during their stay in the ICU, which caused them substantial suffering. The most important negative experiences that the patients mentioned include pain, physical limitations, lack of privacy, uncomfortable lighting, constant noise, communication problems, separation and distance from family and familiar individuals, probes and tubes connected to the patient, preconceived ideas about the ICU, fear of death, and anxiety and doubts during treatment (
12).
Moreover, the results of Albanesi et al.’s study showed that patients undergoing cardiac surgery hospitalized in the ICU described the period of their hospitalization in the ICU as a difficult and uncomfortable period for reasons such as fear and worry of not waking up, physical discomforts (e.g., difficulty breathing while being connected to the ventilator), noise and crowding, not being conscious of time and having control over it, and negative emotional feelings (e.g., despair) (
22). In addition, according to Tolotti et al., the most important factors that cause discomfort in tracheostomy patients hospitalized in ICU include feelings of helplessness, frustration, and anger due to the inability to use their voice to communicate, lack of awareness about the upcoming events and the treatment process, the staff being indifferent, and the feeling of living in a vacuum (
23). According to the results of the present study and the results of the above-mentioned similar studies, it can be argued that pain, physical discomfort, and physical limitations, along with not receiving holistic, humane care from the ICU staff (especially nurses and doctors) and being away from the family, are the most important factors that create unpleasant and uncomfortable experiences for patients during their stay in the ICU.
Several quantitative studies have also been conducted regarding the experiences of patients hospitalized in the ICU, which have almost come up with the same results as the current study’s results and those of other qualitative studies conducted on this very topic. For example, the results of a descriptive cross-sectional study by Soh et al. showed that approximately 65.4% of the studied patients were able to recall the physical and psychological effects of their ICU experience after being discharged from the ICU. The most important unpleasant experiences of patients were reported to include five stressful experiences, namely endotracheal tube suction, pain, confinement to bed, general discomfort, dependence on the ventilator, and frequent venipunctures (
24). Furthermore, the results of a descriptive-exploratory study by Alasad et al. showed that most patients could correctly remember their stay at the ICU. They also observed that in addition to physical discomfort, care providers’ ignorance of patients’ psychological and emotional problems is among their main unpleasant experiences (
25).
Therefore, the results of the present study and similar studies mentioned above showed that contrary to the public opinion and even the opinion of the staff providing care and treatment, the needs and problems of patients admitted to the ICU are not merely physical and being in the ICU is a psychologically and emotionally challenging experience, which can have many negative effects on patients. However, the psychological and emotional consequences that patients admitted to the ICU might suffer are often not sufficiently addressed by the care and treatment team of this department.
Therefore, based on the current study’s analysis of the studied patients’ experiences, it can be argued that ICU patients have often been deprived of receiving humane and holistic care that takes into account all the aspects of their physical and mental needs. This runs counter to the fact that the philosophical foundation of the nursing profession is the sacrifice to help mankind, and nursing as an art is all about the creative application of science for human well-being (
26). Humanism and putting humans at the center of attention is not unique to nursing; however, it does have a uniquely special value in nursing and lies at the essence of care (
27). According to Watson’s theory of human caring, patient care and treatment should not be like caring for an emotionless object. In this theory, ideal care includes the simultaneous care of the soul and body of the patient (
28,
29).
The present study’s findings revealed that although being hospitalized in the ICU is a very bitter and unpleasant experience for the patients, at times, things changed for them during their stay at the ICU and helped them get some relief from their physical and mental hardships and sufferings, “just like a light shining in the darkness”. According to the experiences of the current study’s patients, the most important factors contributing to this illumination in the dark include healing the physical sufferings (including reducing pain, physical discomfort, and physical limitations), softening the atmosphere and conditions of the ICU (including the improvement of the environment and equipment of the ICU and the behavior and performance of some personnel), and meeting with a family member and receiving sensory stimulation.
In line with the results of this study, Vahedian Azimi et al.’s study showed that the most important pleasant experiences recounted by patients during hospitalization in the ICU include relief from physical discomfort (e.g., the ability to communicate, sleeping comfortably, moving around in bed, receiving pain relief interventions, reduced airway secretions, and breathing) and experiences related to emotional relief (e.g., feeling safe due to the attention and presence of nurses and hearing the voice of family members) (
13). In addition, Gomes and Carvalho demonstrated that the most important positive facts perceived by patients during hospitalization in the ICU are largely related to the interpersonal relationships established between the patient, the treatment team, and the family. The studied patients stated that when the treatment team took care of them with love and dedication, better feelings grew in them, and their sufferings were reduced to a minimum (
12).
In Albanesi et al.’s study, patients hospitalized in the ICU of cardiac surgery likened trust in nurses to an anchor that turned fear and worry into a sense of comfort for them (
22). Gaete Ortega et al. reported that the nurses’ relationship with and attention to the patients and meeting with a family member made the patients feel more comfortable during hospitalization in the ICU. Meeting with the family allows the patients to have the determination and motivation to continue living (
14). Furthermore, in Tolotti et al.’s study, patients stated that family visits during ICU hospitalization and the better understanding of their needs by staff are the main factors that made patients feel comfortable (
23).
In addition, Samuelson showed that 81% of their patients remembered the experiences of hospitalization in the ICU, with 71% and 59% of them recounting unpleasant and pleasant memories, respectively. The results of the aforementioned study, in line with the present study’s results, showed that based on the analysis of patients’ experiences, unpleasant and pleasant memories are opposite to each other and that pleasant experiences can moderate unpleasant ones. The categories extracted in Samuelson ’s study include physical suffering and relief of physical suffering, emotional distress and emotional well-being, perceptual distress and perceptual well-being, environmental distress and environmental comfort, and appropriate care and stressful care services (
15).
To sum up, based on the results of the present study and similar studies, it can be argued that a number of factors have a very critical and decisive role in softening the impact of unpleasant memories of hospitalization in the ICU to some extent. These factors include providing care and treatment services to reduce the stress and anxiety of brain injury patients hospitalized in the ICU, performing timely and accurate interventions to reduce pain and physical discomfort, paying attention to their emotional and spiritual needs, and providing a context for family-oriented care and meeting with family members. The results of the present study showed that meeting with the family and receiving sensory stimulation from them could play a much more prominent role in this regard.
5.1. Conclusions
Due to going through enormous physical and mental suffering, the experiences of brain injury patients hospitalized in the ICU are excessively difficult and fundamentally unpleasant. Although a hefty portion of these sufferings are related to the critical conditions with which the patients struggle, the ICU care and treatment team can palliate these unpleasant experiences to some extent by paying more attention to and addressing the physical and mental needs of the patients. Therefore, the results of the present study can serve as a clinical manual to provide humane and holistic care tailored to the needs and preferences of brain injury patients hospitalized in the ICU. In the end, it is suggested that future studies use the results obtained in this study to design interventions according to the preferences, needs, and problems of patients hospitalized in the ICU.