Abstract
Keywords
Human Resources Management Brand-Based Human Resources Management Component Dimension Pharmaceutical Companies
1. Background
One of the topics that are less considered in the field of branding in scientific circles is the discussion of branding based on employees, which is the explanation of the relationship between the internal and external environments of companies. Moreover, employees’ behaviors will have a great impact on the customers’ perception of the brand. Employees will help increase customers in the organization and profitability (1). In the new branding approach, employees are considered internal customers and the first customers of the organization. Therefore, the organization should focus its efforts on motivating employees to provide better services to foreign customers. Therefore, employees’ understanding of the expectations of managers and customers, the nature of the organization’s brand, and the organization’s philosophy seem to be necessary (2).
Recent research and experience of large companies, such as Google and Microsoft, more than ever showed that the targeted development of human resources based on efficiency models would be one of the effective ways to increase the reputation of the organization’s brand (3). Therefore, human resources management can play an important role in the success of an organization’s branding; however, it is less addressed. In internal branding, it is believed that the first customers of an organization are its employees. In this regard, one of the newest topics in human resources management is brand-based human resources management, in which all human resource subsystems are used to create and promote the company brand, and this causes a positive interaction of employees with customers and stakeholders, which ultimately improves the company’s performance (4). Brand-based human resources management seeks to create a kind of commitment that human resources have to the organization and is focused on developing human resources and creating a positive attitude toward the organization. In this case, employees consider the organization a favorable environment and are encouraged to identify the goals of the organization and strive to achieve those goals.
Most studies on human resource-based branding have focused on the effects of human resource-based branding on other variables, such as employee commitment (4), performance improvement (5), citizenship behavior (6), brand psychological ownership, and brand citizenship behavior (7), customer satisfaction and customer loyalty (8), improvement of service quality (9), participation (10), brand learning (10), competitive advantage and employee development (11), and brand image (12). In addition, none of the studies attempted to examine the brand-based human resources management comprehensively that has been addressed in the present study. In today’s companies, due to increasing the level of competitiveness and specialized activities of companies, paying attention to attracting and retaining the appropriate human resources will be of great importance. Furthermore, the improvement of the competitive environment of the organization depends on having efficient and appropriate employees. In this regard, the purpose of this study is to answer the main question:
What are the dimensions and components of brand-based human resources management in the pharmaceutical industry?
2. Research Background
This section reviews studies directly or indirectly related to the research topic, which are described in Table 1.
Summary of the Results of Reviewed Studies
| Reference | Purpose of the Research | Research Results |
|---|---|---|
| 2) | This study aimed to identify the factors that affect the brand citizenship behavior of employees. | The relationship between internal brand management and employee commitment to the brand was investigated. There was no employee commitment to the brand and brand citizenship behavior. |
| (7) | This study aimed to investigate the correlation between brand-based human resources management, brand psychological ownership, and brand citizenship behaviors. | Brand-based human resources management has a significant relationship with brand psychological ownership and brand citizenship behavior. Brand citizenship behavior is directly related to customer satisfaction and indirectly to brand loyalty. |
| (6) | This study aimed to investigate the effect of brand-based human resources management on brand psychological ownership and brand citizenship behavior. | Positive interactions between employees and customers can contribute to brand value and organizational performance. To this end, cultivating the resources of employee behavior in accordance with brand value has been the main focus of the internal brand structure. |
| (5) | This study aimed to determine the importance of factors affecting brand citizenship behavior. | Variables, such as brand commitment, brand equity, brand-based human resources management, and organizational sociability, directly affect brand citizenship behavior. Two variables, namely relationalism and employee acceptance, affect brand citizenship behavior by influencing brand commitment. |
| (4) | This study aimed to determine the role of focus in brand-based human resources management. | Paying attention to the four dimensions of training, performance, participation, and development, and compensation of employees’ services will cause employees to have more commitment to the organization’s brand and a favorable brand position in employees’ attitudes and move toward brand-centric development. |
| (13) | This study aimed to determine the competitive advantage of the organization through human resources branding. | Brand-based human resources management seeks to create a kind of commitment that human resources have to the organization and is focused on developing human resources and creating a positive attitude toward the organization. |
| (1) | This study aimed to determine the role of human resources branding in improving service quality. | Human resources can manage the three components of the company’s human resources brand by expanding marketing skills. The human resources brand can be used as a strategic tool for management in various aspects, such as improving employees’ attitudes and performance. |
| (9) | This study aimed to provide human resources management solutions for internal branding. | There is a strong personal attitude toward the brand among the organization’s employees, which is due to the strong relationship between the participation of human resources in the development of the internal brand and the combination of the brand in the work activities. |
A review of the experimental literature showed that no comprehensive model covers the dimensions and components of brand-based human resources management; however, the study of these backgrounds helped identify the dimensions and components of brand-based human resources management. This study aimed to identify the dimensions and components of brand-based human resources management.
3. Methods
The present study was a descriptive review via the categorized libraries in terms of research purpose, development, and application and in terms of demonstrating how the information was collected. Data collection tools were valid databases and research-related articles collected with a systematic review approach. In this regard, it can be said that, in this approach, the dimensions and components of brand-based human resources management were determined using the review method. Finally, to analyze the data, the basic theme analysis approach was used, through which the organizing themes were extracted as components. Finally, the comprehensive themes were extracted as dimensions. The agreement percentage index (i.e., Cohen kappa coefficient) was used to measure the reliability of this study. Therefore, after the completion of coding, about 20% of the codes were selected and coded again by the researchers. The similarity of the frequency of the codes was calculated using the aforementioned index, which was set above 70% for all components. Additionally, to evaluate the validity of the findings, the opinions of human resources experts were used, which were finalized by examining the themes identified by them and applying the required changes.
At the end of the initial coding, the common codes were put together to decide how to combine different codes to form the indices. At this stage, basic themes and codes were obtained through the help of professors and experts (three professors and three PhD students). Several examinations were performed to finally reach the final conclusion. The results of this analysis included identifying 17 basic themes (indicators), 8 organizing themes (components), and 3 comprehensive themes (dimensions). Table 2 shows the network of themes related to the basic, organizing, and comprehensive themes using the basic codes.
Basic, Organizing, and Comprehensive Themes
| Basic Codes with References | Abundance | Basic Themes | Organizing Themes | Comprehensive Themes |
|---|---|---|---|---|
| Paying attention to scientific principles in business design (8) | 2 | Brand-compatible job design | Brand-based job analysis | Providing brand-based human resources |
| Promoting employee satisfaction and a sense of usefulness in employees (7) | 2 | |||
| Attracting individuals based on brand (4) | 2 | Brand-based empowerment | Attracting brand human resources | |
| Job-to-job matching (14) | 2 | |||
| Putting the brand message in employment indicators (15) | 1 | |||
| Providing feedback on how applicants react to the brand message to the human resources management unit (12) | 2 | |||
| Using appropriate personality and behavioral tests in selecting individuals in line with the brand (5, 6, 16) | 3 | Brand-based recruitment tests | ||
| Knowledge and experience of individuals (17) | 1 | Brand-based job interviews | ||
| Paying attention to individual talents (8, 14, 18) | 3 | |||
| Paying attention to the compatibility of applicants’ personal values and brand values in attracting (6) | 1 | |||
| Introducing employees to the brand of the organization (10) | 2 | Employee socialization | Employee socialization | Development and growth of employees in line with the brand |
| Employee adaptation to organizational culture (19) | 2 | |||
| Changing employees’ attitudes toward branding (19) | 2 | |||
| Aligning employees’ attitudes (20) | 2 | |||
| Talent retention (6) | 2 | Brand-driven career management | Brand-driven career management | |
| Retaining brand-based employees (7) | 1 | |||
| Brand-oriented career pursuit (21) | 2 | |||
| Training of trainers promoting branding (5) | 2 | Nurturing a brand coach | Brand-based development and training | |
| Developing brand-based training courses (5) | 1 | Holding brand-based training courses | ||
| Developing and promoting employees’ knowledge in the direction of branding (7) | 1 | |||
| Developing and training individuals in line with the brand (8) | 1 | |||
| Improving employees’ knowledge of their role in the brand (22) | 1 | Brand knowledge sharing | ||
| Informing employees about brand value (20, 23) | 2 | |||
| Sharing brand information with employees (12) | 1 | |||
| Institutionalizing the brand of the organization in senior managers (9) | 1 | Deepening brand value | ||
| Brand-based employee performance appraisal (10) | 1 | Evaluating employee brand compatible behavior | Performance management of brand-oriented employees | |
| Better presentation of brand value by recognizing the strengths and weaknesses of individuals (10) | 1 | |||
| Evaluating behavior in accordance with brand standards (24) | 1 | |||
| Evaluating behaviors beyond brand standards (22) | 1 | |||
| Paying attention to employees’ psychological security (20) | 1 | Paying attention to employee welfare | Compensation for brand-based employee services | Brand-based human resources maintenance |
| Providing appropriate welfare services (10) | 1 | |||
| Payment based on brand compatible behavior (6, 8) | 2 | Compensation for brand-compatible services | ||
| Providing formal and informal rewards for appropriate brand behaviors (5, 6) | 2 | |||
| Paying attention to external justice in paying salaries to employees (5) | 1 | Compensation for fair services | ||
| Competitive payment to employees (6) | 1 | |||
| Increasing employee participation (5, 6) | 2 | Participatory management | Employee relationship management | |
| Employee participation in job design (6, 10) | 2 | |||
| Developing an atmosphere of respect among employees (1, 10) | 1 | |||
| Paying attention to brand commitment among employees (1, 8) | 2 | |||
| Paying attention to brand commitment between managers (10) | 1 | Promoting brand commitment between employees and managers | ||
| Developing organizational trust between employees (11) | 1 | |||
| Developing organizational trust between employees (11) | 1 | Creating brand attachment among employees | ||
| Promoting the sense of ownership among employees regarding the brand (8) | 1 | |||
| Paying attention to employee integration with the brand (21) | 1 |
4. Results
This study sought to identify the dimensions and components of brand-based human resources management. For this purpose, the method of content analysis was used. After reviewing the literature and extracting the themes from various texts, the dimensions and components of brand-based human resources management were identified. The results of the studies are as follows:
(1) Based on the findings, eight organizational themes were obtained, which are the same components of brand-based human resources management, including brand-based job analysis, brand-based human resources recruitment, employee socialization, brand-oriented career management, brand-based development and training, brand-based employee performance management, brand-based employee service compensation, and employee relationship management.
(2) Based on the findings, the comprehensive themes that are the same dimensions of brand-based human resources management include providing brand-based human resources, developing and growing employees in line with the brand, and maintaining brand-based human resources.
(3) Finally, based on the findings, basic topics include brand-compatible job design, brand-based recruitment, brand-based recruitment tests, brand-based recruitment interviews, employee socialization, brand-centric career management, brand coach training, holding brand-based training courses, brand knowledge sharing, deepening brand value in senior managers, evaluating employee brand-compatible behaviors, paying attention to employee welfare, compensating for brand-compatible services, compensating for fair services, participatory management, promoting brand commitment among employees and managers, and creating brand attachment among employees.
5. Conclusions
Due to the novelty of brand-based human resources management, it is suggested that this issue be studied in various fields and industries using other research methods.
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