Patient’s satisfaction of quality services in emergency departments

R Sarchami; MR Sheikhi

Journal of Inflammatory Diseases

The Official Journal of Qazvin University of Medical Sciences

Current Issue All Issues In Press Search Accepted Manuscripts

Journal Information Editors & Boards Indexing and Listing Sources Journal Metrics Publication Ethics and Publication Malpractice Statement Reviewer and AE Registration Form Support Contact Us Open Peer Review (OPR)

Authors Guide Submit Manuscript

Patient’s satisfaction of quality services in emergency departments

Author(s):

R Sarchami,

MR Sheikhi^,*

Journal of Inflammatory Diseases:Vol. 5, issue 2; 64-68

Published online:Sep 30, 2001

Article type:Research Article

How to Cite:Sarchami R, Sheikhi M. Patient’s satisfaction of quality services in emergency departments.J Inflamm Dis.2001;5(2):e154825.

Abstract

Background: Patients’ satisfaction is an important concept which indicates the service quality in different wards such as emergency department. Objective: To determine the level of patients’ satisfaction of medical services in emergency department. Methods: Through a cross-sectional research, 993 patients who were admitted in emergency department of Boualisina, Qods, Kosar and Shahid Rajaee hospitals of Qazvin were studied. The data was gathered by a questionnaire designed to indicate the level of patients’ satisfaction about medical services. Findings: The results indicated that 98.4% of the patients were satisfied of the emergency services. The highest level of satisfaction was related to quality of services provided by physicians and nurses and the lowest to facilities and costs. Conclusion: Based on the results, the patients’ satisfaction of emergency department of Qazvin was in an acceptable range and higher than similar researches performed in other universities.

Keywords

Satisfaction

Patient

Emergency department

Import into EndNote Import into BibTex

Share on

Comments

Number of Comments:0

Metrics

Purchasing Reprints

Copyright Clearance Center (CCC) handles bulk orders for article reprints for Brieflands. To place an order for reprints, please click here ( https://www.copyright.com/landing/reprintsinquiryform/ ). Clicking this link will bring you to a CCC request form where you can provide the details of your order. Once complete, please click the ‘Submit Request’ button and CCC’s Reprints Services team will generate a quote for your review.

Search Relations

Author(s):

R Sarchami:[PubMed][Scholar]
MR Sheikhi:[PubMed][Scholar]