Quality Gap of Educational Services in Viewpoints of Students in Hormozgan University of Medical Sciences

Teamur Aghamolaei; SH Zare; S Abedini

doi:10.22037/jme.v10i1.707

Journal of Medical Education for Future Demands

Former Title: Journal of Medical Education | The Official Journal of School of Medical Education and Learning Technologies

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https://doi.org/10.22037/jme.v10i1.707

Quality Gap of Educational Services in Viewpoints of Students in Hormozgan University of Medical Sciences

Author(s):

Teamur Aghamolaei^1,*,

SH Zare²,

S Abedini³

1Assistant professor . Department of Public Health, School of Health, Hormozgan University of Medical Sciences, Bandar Abbas, Iran

2Assistant professor Department of Social Medicine, School of Medicine, Hormozgan University of Medical Sciences, Bandar Abbas, Iran

3Instructor Department of Social Medicine, School of Medicine, Hormozgan University of Medical Sciences, Bandar Abbas, Iran

Journal of Medical Education for Future Demands:Vol. 10, issue 1; e105307

Published online:Sep 01, 2006

Article type:Research Article

Received:Jun 01, 2006

Accepted:Sep 01, 2006

How to Cite:Teamur AghamolaeiSH ZareS AbediniQuality Gap of Educational Services in Viewpoints of Students in Hormozgan University of Medical Sciences.J Med Edu.10(1):e105307.https://doi.org/10.22037/jme.v10i1.707.

Abstract

Background and Purpose: Higher education is growing fast and every day it becomes more and more exposed to globalization processes. The aim of this study was to determine the quality gap of educational services by using a modified SERVQUAL instrument among students in Hormozgan University of Medical Sciences Methods: In this cross-sectional study, a total of 300 students were randomly selected from all studentsof Hormozgan University of Medical Science and were asked to fill a questionnaire that was designed according to SERVQUAL method. This questionnaire measures students’ perceptions and expectationsin five dimensions of service that consists of assurance, responsiveness, empathy, reliability and tangibles. The quality gap of educational services was determined based on differences between students’ perceptions and expectations.Results: The results demonstrated that in all of the five SERVQUAL dimensions, there was a negative quality gap. The least and the most negative quality gap mean were in reliability (-0.71) and responsiveness (-1.14) respectively. Also there were significant differences between perceptions and expectations of students in all of the five SERVQUAL dimensions (p<0.001).Conclusion: Negative quality gap means students’ expectations are more than their perceptions. So improvements are needed across all of the five dimensions.

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Author(s):

Teamur Aghamolaei:[PubMed][Scholar]
SH Zare:[PubMed][Scholar]
S Abedini:[PubMed][Scholar]