Using a Checklist to Access Communication Skills in Last Year Medical Students

Mitra Amini; S Yousefi; M Moghadami

doi:10.22037/jme.v12i1,2.1357

Journal of Medical Education for Future Demands

Former Title: Journal of Medical Education | The Official Journal of School of Medical Education and Learning Technologies

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https://doi.org/10.22037/jme.v12i1,2.1357

Using a Checklist to Access Communication Skills in Last Year Medical Students

Author(s):

Mitra Amini^1,*,

S Yousefi²,

M Moghadami³

1Assistant professor, educational development center, Shiraz University of Medical Sciences ,Shiraz ,Iran

2GP, Jahrom University of Medical Sciences ,Jahrom, Iran

3Mohsen Moghadami Assistant professor of internal medicine department, Shiraz University of Medical Sciences, Shiraz, Iran

Journal of Medical Education for Future Demands:Vol. 12, issue 1 & 2; e105364

Published online:Nov 08, 2009

Article type:Research Article

Received:Nov 08, 2009

Accepted:Nov 08, 2009

How to Cite:Amini M, Yousefi S, Moghadami M. Using a Checklist to Access Communication Skills in Last Year Medical Students.J Med Edu.2009;12(1 & 2):e105364.https://doi.org/10.22037/jme.v12i1,2.1357.

Abstract

Background and purpose: Available data indicate the quality of doctor-patient communication has a significant impact on patient satisfaction, medical outcomes, medical costs, and the likelihood of a physician experiencing a malpractice claim. Assessment of communication skills is a very important issue. Since a good assessment can show strengths and weaknesses of this process and feedback can improve the behavior, this study was designed to measure communication skill of last year medicalstudents (interns) in Jahrom medical school by an observational checklist.Methods: This study is a cross sectional study to access communication skills of interns of Jahrom medical school in southeast Iran, a checklist was designed for this purpose. Checklist completed with direct observation by an educated general practitioner. The researcher observed the interns inMotahari and Peymanie,(2 teaching hospitals of Jahrom medical school).The interns ignored about checklist material to prevent observational bias. Findings were analyzed using SPSS software.Results: 32(55%)of medical interns were female and 26(45%) were male. under category of interview conduction the best results was due to acceptable appearance of interns that 48 interns(82.8%)hadacceptable appearance. nearly half of the interns didn’t say hello to patients and great them. none of the interns introduce themselves to patients. . Under category of interview conduction the bestresults was due to responding properly to patient questions. Under category of interview completion the results showed that the behavior of interns in this part was not acceptable and this part of communication was the worst part.Conclusion: The results of our study reflect that it is necessary to introduce a sustained, coherent and integrated communication skill training program into the medical curriculum.

Keywords

Communication Skills

Interns

Assessment

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Author(s):

Mitra Amini:[PubMed][Scholar]
S Yousefi:[PubMed][Scholar]
M Moghadami:[PubMed][Scholar]