This study aimed to identify the needs of parents caring for children with ASD. Based on the results of this study, the needs of parents of children with ASD were classified into three main themes, nine sub-themes, and 76 codes. Examining the needs of parents of children with ASD showed that these families would face problems and challenges in the areas of diagnosis, treatment, and rehabilitation and the fact that they have unfulfilled needs in these areas. The process of diagnosis of ASD in a child by parents has been reported to be long and complex. In fact, there is no clear diagnostic process for ASD in hospitals and clinics. Each clinic uses different diagnostic procedures and tools, and there are no specific diagnostic guidelines for centers to follow to identify a patient with ASD, so parents often receive different diagnoses from different doctors and experts. This finding was consistent with the results of other studies in which parents reported the process of ASD diagnosis as complex and confusing (
12,
13). Studies show that some parents experience conflict and ambiguity before seeking ASD diagnostic tests for their children (
14). Parents acknowledged that often specialists did not pay enough attention to their concerns or recognize the issues introduced by them. Some parents also experienced being blamed or labeled as neurotic or anxious by physicians. In this regard, nice believes that parents’ concerns should be taken seriously when considering the diagnosis of autism. This lack of recognition or ignorance of concerns can significantly delay the early start of intervention programs (
15).
Parents also reported being reprimanded and mistreated by doctors and health care professionals. These findings indicate information gaps in the awareness of some physicians and health care professionals about the factors contributing to ASD. The process of autism diagnosis should be more dignified, accessible, and patient-centered. Health sections should be more widely available to people to help reduce parents’ anxiety about the diagnostic process of ASD. Self-assessments and post-diagnosis support for patients should be upgraded to an appropriate level. However, it is essential to listen to and respect the views and needs of people with autism and their families and to discover supportive ways with as many positive adjustments as possible (
14). Findings show that a good relationship with a physician can significantly help improve some of the discomfort experienced by parents facing ASD diagnosis in their child (
16). In this study, another need identified by parents was the need for an appropriate support and treatment system. The present study showed that not all parents of children with ASD who care for their children at home receive financial or professional support. Financial pressure was reported as an obstacle to proper care for children with ASD in Iran, where there is a lack of free public health services for children with autism, in particular, and for children with various disabilities, in general. Therefore, most parents go to private clinics to receive health services, and all costs are paid by the parents themselves. According to our participants, treatment costs and lack of insurance support were the biggest financial challenges. The inefficient insurance coverage of the services needed by children with ASD and insufficient support from relevant institutions can increase financial pressure on families (
5). Parents of children with autism are imposed with higher health costs than parents of children with other disabilities (
8). Studies have shown that treatment costs for children with ASD are three times higher than that for normal children at the same age, as well as that for children with other mental and physical disabilities (
17).
Another finding of this study encompassed parenting issues and problems. In this study, parents reported the lack of sufficient knowledge and understanding of ASD as one of their essential challenges. These results are consistent with those of other studies, highlighting the need for booting awareness about the etiology, symptoms, and treatment of ASD as one of the priorities of families with autistic children. According to previous studies, parents of children with autism may blame themselves for their child’s disorder which may aggravate and worsen their child’s problems. Thus, providing parents with guidance and information can familiarize them with facts about ASD and boost their understanding (
18,
19) In addition, in the early stages of ASD diagnosis, parents of these children are overwhelmed with questions about the disorder and the characteristics of affected children. At first, the diagnosis of this disorder leaves parents confused and stressed as they are faced with an unknown and unexpected situation. In this regard, the presence of specialists to guide parents and provide them with information about this disorder is essential (
2). Meanwhile, limited knowledge and awareness of the community and professionals, and especially parents, about ASD leads to negative consequences for the families of these children (
18,
19), limiting the opportunity for early interventions and improving the child’s development. Studies have shown that the lack of information about autism is a barrier for families of children with disabilities to access the required support (
20). Shilubane and Mazibuko (
21) showed in their research that professionals should have had more information about this disorder to help parents understand autism which is consistent with the findings of the present study. Similarly, Shrestha et al., in their study, reported an urgent need for implementing programs to boost knowledge and awareness about autism (
6).
The present study also highlighted the need for parents to receive training and counseling to acquire specific parenting skills, including how to deal with their child’s behavioral problems in different situations. This finding indicates a two-way relationship between the caring pressure and parents’ ability to cope effectively with their child’s behaviors and learn appropriate parenting practices. Some parents of children with disabilities may not have enough understanding of their child’s developmental and behavioral needs or may fail to use positive skills when creating parent-child interactions and reinforcing appropriate child behaviors. In contrast, parents who have positive parenting experiences often identify their undertakings as influential. This finding was consistent with other reports noting that the education of parents of children with ASD increase their communication skills required and the necessary awareness and knowledge about their child’s behaviors (
13,
22).
Another parental challenge identified in this study was parents’ poor life skills in caring for a child with ASD. The parents stated that the knowledge of themselves and those around them about ASD was low, and they were upset and frustrated by the attitude and judgment of these people and their pity. Most of the complaints of parents have been about not being understood by those around them. It seems that families are judged because people do not have enough information about this disorder and how to communicate with a person with ASD in society. This causes many parents to avoid going out and adopt a different lifestyle. Studies have shown that some parents, due to the severe stress imposed by long-term, extensive care provision, completely withdraw from social life due to the child’s behavioral problems and the conflicts caused when others try to deal with the autistic child (
23). Research has shown that negative judgments by others increase depression, anger, and stress in parents (
6). These parents’ participation in cultural events and activities would provide an opportunity for them to discuss each other’s experiences and be distracted from their child’s problems temporarily. Thus, parents engaged in social experiences and events seem to have higher levels of independence and the life skills required for providing care for their children (
24).
Another important need and problem reported by parents in this research included familial and marital problems. Most participants acknowledged that the presence of a child with ASD in the family reduced the quality of their marital and social relationships and the intimacy of family members with each other. In this regard, it can be said that the mother of an autistic child faces major challenges due to the affected child’s disabilities that can manifest in different ways and cause stress for the mother and the whole family. Women in such families need social, emotional, and psychological support from their spouses and relatives. Participants in the present study reported that the presence of a child with ASD in the family reduced the quality of marital relationships and created conflicts among family members, hardly pushing these couples toward divorce and separation. The stress associated with raising autistic children and their behavioral problems are believed to increase the possibility of divorce. Consistent with the results of this study, Hartley et al. found that divorce rates among parents who had autistic children were twice as high as among parents with normal children (
25). It seems that providing family counseling can help repair and develop marital relationships. In accordance, parents of children and adolescents with ASD have been reported to be less likely to enjoy psychological well-being compared to the parents of normal children or of children and adolescents with other types of disabilities (
14).
Social support from family, friends, neighbors, and professionals is a powerful and appropriate approach to reducing stress and improving the well-being of families with children with ASD (
26). Although autism poses parents with many challenges and stressful experiences, they still need to support their child’s needs and help him/her cope with a variety of problems and deal with unexpected events. The higher the severity of autism, the more stress is imposed on the family, and the more time it takes for care provision. Studies have shown that mothers of children with ASD spend an average of 9.5 hours a day fulfilling the needs of a child with ASD, compared to an average of only 5.3 hours for taking care of a normal child. This has general consequences, such as extreme social isolation, less school attendance, and more absenteeism. Siblings also have emotional problems when they grow up in a special and stressful family environment. The results of some research show that almost half of such siblings experience less attention, learning and language problems, and mood swings (
24). These findings suggest that mental health professionals should focus on the whole family instead of merely on the child with ASD.
Other major challenges identified by parents were financial, cultural, and social issues, especially the wrong culture of the society in dealing with children with autism and the low level of knowledge and awareness of people about this disease and their inappropriate and negative judgments. Most frequently, most people assume that a child with ASD is not properly raised by their parents. In addition, the comparison of an autistic child with a healthy child may end in the humiliation and ridicule of parents. The results of studies in this field show that negative and false judgments of the behaviors of children with autism in the community, arising from the lack of awareness and knowledge of people about ASD, increase depression, stress, and anger in parents (
6). The stigmatization of the parents of these children by people shows the discriminative and close-minded views of the community towards this disorder. In addition, parents who find the received social support inadequate for themselves or their children are more likely to experience high levels of stress. Research has shown that the lack of social support, including stigmatizing a child’s behaviors or characteristics, can lead caregivers of children with autism to withdraw from social gatherings. Similarly, qualitative research has shown that the lack of social support is one of the key challenges to caregivers’ well-being and that parents report high levels of stress and isolation, including feelings of "labeling" by others (
27). Therefore, it can be said that communication institutions and the media play an important role in creating a public culture and increasing the level of awareness and knowledge of society about this disease.
In addition, parents expressed financial pressure due to the overall costs of diagnostic tests and care provision measures, including the current and future therapeutic procedures. These findings were consistent with the results of several studies showing that having a child with autism decreased the family’s income, compelling parents to increase their working hours or change jobs to cover the high costs of special education and medications (
8,
28). Raising and caring for a child with ASD require approximately more than 30 hours of work per week, explaining why many mothers are forced to quit their jobs to care for their children. This exerts enormous economic pressure on families and exposes them to other stressful conditions (
16). Most of the problems and needs identified in the present study were not only related to health but also to other areas, requiring multidisciplinary strategies to solve them. That is, the problems, challenges, and needs of the parents of children with ASD are solvable only through multidimensional communication and collaboration. According to this study, it is suggested to create more information sources and materials to boost public knowledge about the nature of ASD and how to deal with children with this disorder in Iran.
The problems cited by parents of children with ASD highlighted the need for medical, educational, and counseling services and emotional support from the community and the government. Planning and implementing support programs are essential to empower parents to deal with these issues and ultimately improve their overall quality of life. Accordingly, policymakers, educators, service providers, and welfare organizations need to identify the needs of parents of children with ASD and provide appropriate services to patients with ASD and their families. Information institutions and the media also have a great responsibility to improve public knowledge and social culture about ASD.