Increasing business competition in various industries in recent decades has forced organizations to improve the efficiency of their processes. For this reason, managers have realized that it is not enough to just produce a quality product, but also, there is a need to pay more attention to the supply of products according to customers’ demands and their desired quality and cost. In such circumstances, organizations found that they had to manage the units supplying their inputs, distribution centers, and after-sale services to the customer (
1). With such an attitude, the supply chain theory and its management were introduced (
2).
Supply chain management is a new scientific topic that has attracted the attention of many experts and scholars and created great changes to the field of the production of industrialized materials (
3). In addition, sustainable supply chain management has become a strategic necessity for today’s organizations, especially those providing health services (
4). Therefore, for any organization, including health organizations, it is necessary to identify the factors and variables affecting the sustainability of supply chain management to enhance their performance in these areas and increase their chances of success in creating and managing the supply chain based on sustainability principles (
5).The supply chain in healthcare systems is, in fact, an integrated process in which suppliers, manufacturers, and distributors of health services work together to obtain raw materials and turn them into end products (which is the provision of health care to patients) (
6). Supply chain management is a set of the methods used to effectively integrate suppliers, manufacturers, distributors, and customers so that the required products (i.e., health-oriented services) are delivered to customers (and patients) at a certain quantity and quality and at a specific time and place to minimize the costs of the entire chain (
7). As a result, it can be said that supply chain management seeks to reduce the chain’s costs, including the cost of transporting goods from manufacturers to distribution centers (hospitals and other centers providing health services), and to increase the quality of the services delivered to patients, especially during emergencies and unexpected accidents. Therefore, to achieve this goal, determining the optimal number and location of emergency service distribution centers, as a critical strategic issue, is one of the main decisions that should be made in relation to a supply chain (
8). During the occurrence of macro-level emergencies and urgent situations related to public health, including natural hazards such as earthquakes, floods, etc., or epidemics such as influenza, Ebola, etc., the supply chain distribution network must provide the necessary requirements for all patients in a timely manner. This network can include national strategic storage centers, local or state agencies for the receipt, storage, and staging of drugs, local drug depots, and distribution sites, or other drug distribution agencies (
9). In order for this system to be effective, detailed plans must be implemented immediately. In addition, policymakers must have clear ideas about how to facilitate the flow of materials through the system and be aware of how planned capacities affect the flow of general needs (
10). In other words, it should be noted that following a crisis and at the time of providing pre-hospital relief and triage services, in fact, the distribution system is the last link in the supply chain and provides the products generated by health care organizations without intermediaries. In a planned logistic system, the distribution center transfers medical and health products and equipment to its warehouses and supplies them to the consumer market. Thus, products reach retailers and consequently the final consumer with the lowest cost and in the shortest possible time (
11). Therefore, an inventory always plays a major role in the success and prospects of a supply chain, especially for hospitals in critical situations, so inventory levels throughout the supply chain of pharmaceuticals and health items should be coordinated (
12).
In more general terms, supply chain management seeks to reduce supply chain costs, including the cost of transporting goods from manufacturers to distribution centers (hospitals and other health service providers), to increase the quality and quantity of the services delivered to patients during emergencies and unexpected accidents during providing relief (
13). The provision and allocation of the health care resources needed by victims during disasters are challenging issues and play an important role in reducing human and financial losses (
8). On the other hand, triage is one of the practical concepts used at the times of crises and disasters. Triage means prioritizing the provision of care to patients to achieve the goal of "maximum service provision to the most of people". This is important due to the lack of enough resources needed to provide simultaneous services to patients and victims (
14). However, it should be noted that to achieve this goal following crises, in addition to the correct triage of patients, it is necessary to determine the number and optimal location of emergency service distribution centers as a critical strategic issue in the supply chain (
15). Therefore, due to the importance of the subject, this study was conducted to present a model for the distribution of emergency first aid in pre-hospital triage, accompanied by a practical example, to promote health provision during crises.