This study examined the effect of a virtual educational and supportive intervention on the resilience of mothers with preterm infants admitted to NICUs in 2020. The results showed a statistically significant difference between the mean resilience scores in the intervention group before and after the intervention. While the mothers in the control group did not receive any special intervention, and their tolerance scores did not change. A comparison of the resilience scores after the intervention showed a statistically significant difference between the intervention and control groups. Thus, the virtual educational and supportive intervention improved the resilience of mothers of premature infants.
In line with our results, Arani Assarpour et al. reported that psychological empowerment training could increase the resilience of mothers of premature infants admitted to the NICU (
17). In their study, the supportive program included only psychological interventions, but in our study, the educational and psychological needs of mothers were also considered in the intervention program.
Further, Naderi et al. also showed that supportive interventions for the resilience and quality of life of family caregivers with advanced heart failure increased the resilience of caregivers (
21). In their study, family caregivers confronted many problems in the care of heart failure patients for a long time, and in our study, most of the mothers suffered acute mental problems due to the unexpected birth of their children.
Perhaps the passage of time can improve the resilience of caregivers, which was not the aim of the present study. In our study, the intervention program was conducted for 2 weeks, indicating that more studies should be conducted for longer periods.
One of the effective factors in raising the level of resilience is spiritual/religious beliefs. Rahmati et al. found that religious and spiritual interventions can effectively improve the resilience of parents of patients admitted to the NICU (
22). In the context of this study, all mothers were Muslims, and they all believed in the existence of supreme power. However, it seems that comparative studies in different societies with different beliefs can give valuable information in this regard.
Satici argued that hopefulness affects resilience (
23). In line with these findings, it can be argued that supportive educational interventions can meet the educational needs of mothers, encourage them to engage in caring for the infant, and create a sense of power in them. In addition, using mobile applications (such as WhatsApp messenger) can provide a good platform for communication and exchange of experiences among mothers of premature infants and promote the social support of mothers. Thus, implementing virtual support interventions can improve maternal resilience. However, the studies reviewed above were different from the current study in terms of teaching methods. The interventions in the reviewed studies were conducted in person, while the supportive intervention in the present study was through distance education.
In line with the results of the present study, Nourani et al. showed that using smart mobile apps can satisfactorily meet the educational needs of premature infants admitted to teaching hospitals in Tehran (
12). This study focused only on meeting the educational needs of mothers. However, the present study addressed the mental and educational needs of mothers of premature infants. Nourani et al. also assessed mothers’ satisfaction (
12). Maternal satisfaction can improve the mental state and thus improve the quality of maternal care for the infant.
Similar to the findings of the current study, Jafarzadeh et al. highlighted the positive effect of distance nursing on increasing attachment and reducing stress in mothers with premature infants (
24). Also, Jalali et al. showed that virtual education were so effective in developmental care in nurses of neonatal intensive care units (
4).
According to the results of the current study, some studies indicated that distance nursing support promoted maternal attachment and reduced maternal stress. For example, Kadivar et al. reported the positive effect of internet-based education on the satisfaction of mothers with premature infants (
6). The training intervention in their study was provided based on the internet, while in our study, the training program was implemented through a mobile application. Also, Garfield et al. examined the support for parents of premature infants transferred from the NICU to home with a mobile app at the US Children’s Hospital and showed that parental self-efficacy increased at discharge (
13). They aimed to assess the effect of the intervention on parents’ readiness for discharge, while we addressed mothers’ resilience.
Tang et al. also developed a mobile app called Estrellita to support caregivers of premature infants, including parents and nurses, at a southern California hospital (
25). The results showed that parents’ stress levels were reduced, and their self-esteem improved (
25). Ra and Lim developed and evaluated a video education program focusing on mother-infant interaction for mothers of preterm infants admitted to the NICU (
26). The program contained educational scenarios and videos. The results showed that the content designed for mother-infant interaction was effective in reducing stress and increasing mothers’ self-confidence (
26).
Implementing virtual supportive interventions, like other virtual training, makes it easier for mothers of preterm infants to access the information they need at any time and place, thereby increasing their awareness and improving their functions and caring skills. Thus, implementing virtual supportive interventions can positively affect mothers’ resilience. Implementing support programs with a focus on various educational, empowerment, and psychological aspects of parents of premature infants is an inevitable necessity. In fact, with the admission of the infant to the NICU, the parents enter an unfamiliar and complicated situation, and, instead of having a healthy infant, they have a premature baby who has to undergo intensive care and aggressive procedures and be surrounded by technology to meet their needs. These conditions do not allow the parents to help the infant; thus, they feel so stressed by the lack of control over the situation and separation from the infant. These tensions and stresses reduce mothers’ resilience and put their mental health at risk (
27,
28). Moreover, the anxiety and stress of infant admission can cause parents not to receive and process educational information properly (
6).
Since resilience is not a stable trait, people can have higher or lower levels of resilience because people’s resources change over time. Resilience is a non-inherent and learnable trait that can be enhanced by education and experience (
29). One of the effective measures to improve the mental condition of mothers is to educate and support them to create positive outcomes and improve mothers’ resilience. Accordingly, the virtual supportive intervention enabled mothers to receive care information about their infants as soon as possible. The program also helped the mothers meet their emotional needs, reduce their anxiety and stress, and improve their resilience.
5.1. Conclusions
Resilience and all its dimensions improved more in the intervention group than in the control group. The virtual supportive intervention provided psychological support to parents and improved their awareness. Thus, this intervention led parents to effectively deal with the stressful conditions of the infant’s hospitalization and thus promoted parental resilience. Accordingly, supportive educational interventions can be provided using mobile applications for parents of hospitalized infants. These interventions can provide psychological support to parents, meet their needs for information about the premature infant’s conditions, and help them to engage in caring for the infant.
5.2. Limitations
This study had some limitations that need to be addressed. A self-report questionnaire was administered to measure the effectiveness of a virtual educational and supportive intervention in the resilience of mothers of preterm infants. The assessment of the resilience of mothers of preterm infants might be affected by the participants’ bias inherent in the self-report questionnaire. In other words, since mothers of preterm infants might tend to overrate their levels of psychological situation, the data might not reflect the actual level of mothers of preterm infants’ resilience. Thus, to determine the actual level of resilience among these mothers, future research might include objective rather than self-reported measures of resilience, as well as mixed methods of competency evaluation. Further, data analysis was performed 1 month after the intervention; accordingly, more studies are needed with longer follow-ups (3 - 6) to obtain more accurate findings, determine the long-term influence of these interventions, and evaluate their impact on the mothers. Another limitation of the research is that the subjects were selected from only 1 medical center; thus, the results could not be generalized to the general population.