Abstract
Providing desirable services to students and meeting their satisfaction have always been taken into account by the authorities and personnel in higher education. The purpose of the present study was to determine the student's satisfaction of the services provided in School of Paramedics at Kermanshah University of Medical Sciences (SPKUMS). This research was a descriptive-analytical cross-sectional study in which 349 students from different majors participated in 2011-2012. The instrument of data collection was a questionnaire by which the student's satisfaction for 4 domains including library, educational facilities (clinical skills center, laboratory, audio-visual), internet access, and educational counseling were investigated. Data were analyzed by SPSS 16 software using chi-square test. The mean age of the students was 21±2 that included 15.5% Associate degree students and 84.5% Bachelor degree students. Total student's satisfaction in the four domains was 55.3% low, 41% average, and 3.7% high. There was a significant difference between student's total satisfaction and their academic years (p<0.001), major (p=0.001), and academic level (p=0.015). None of the domains obtained a high score regarding the student's satisfaction level.
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Copyright
© 2013, Educational Research in Medical Sciences. This open-access article is available under the Creative Commons Attribution-NonCommercial 4.0 (CC BY-NC 4.0) International License (https://creativecommons.org/licenses/by-nc/4.0/), which allows for the copying and redistribution of the material only for noncommercial purposes, provided that the original work is properly cited.