This study was conducted to identify the challenges of lockdown during COVID-19 and considering the importance of continuity of care in DS patients. The majority of patients in this study did not adhere to the medication control schedule and showed a significant difference in hospital visit compliance before and during the COVID-19 pandemic. This result is in line with other studies that showed the number of outpatient visits decreased during the COVID-19 pandemic (
18,
19). Poor adherence is associated with increased emergency room visits, hospitalizations, and suboptimal clinical outcomes, leading to an increased burden on the health care system. During the pandemic, the decrease in routine visits is important factors that must be considered (
20). We have data on 3 patients who died during the COVID-19 pandemic, which, although not shown to be directly associated with reduced adherence to treatment, is consistent with the results of other chronic disease studies showing increased morbidity and mortality of chronic disease patients over this period (
11,
21).
In this study, the main reason for not visiting the hospital was the lockdown restrictions (28%), which led them forgetting about the routine follow-up visit to the doctor. In addition, 15 (48.4%) patients in this study had to travel ≥ 51 km for a hospital visit, thus making follow-up visits more difficult during lockdown restrictions. Many governments have had to make difficult decisions to protect their citizens in the face of the current pandemic, including lockdowns and restrictions on people’s movements. Because of the lockdown policy and the relocation of medical workers to the frontlines of the COVID-19 pandemic, 44% of patients with chronic conditions who require revisits, follow-ups, and medication refills may face difficulties due to limited access to health facilities and attending physicians. Furthermore, due to the increased risk of infection in hospitals, the majority of people avoid consulting their doctors (
22,
23).
The second reason for the lack of adherence to visiting hospital is full-time employed parents (20%). Lockdown protocol, which also makes schools and workplace closed, has forced many parents to do their work at home while also taking care of their children. This situation can be stressful for some of them and make them busier during this pandemic (
24). Parents of children with special needs face additional challenges compared to other parents. They must look after their children, particularly the DS patients, whose behavior and emotions can be unpredictable. Taking care of their children, doing housework, and having to complete office work can be very demanding, thus making the parents busier and creating stressful situations. Mothers who have children with special needs are more likely to experience stress. When parents are busy, a lack of social awareness and support may cause the family to struggle to understand the children and, as a result, impede treatment planning (
25).
Our study has also identified financial difficulties (12.50%) as a factor that can only worsen the patient’s difficulty in visiting the hospital. Financial difficulties can prevent patients from receiving medicines, as up to 50% of respondents earned less than the minimum wage. Another study discovered that financial constraints have an impact on medication adherence and follow-up (
26,
27). Most of the medical expenses for DS patients with AITD are covered by state insurance, but transportation costs have swelled due to the absence of public transport during the lockdown and the loss of livelihoods for some parents due to the pandemic are aggravating financial factors that make them not routinely take their children to visit the hospital.
In this study, non-adherence of hospital visit during pandemic was arises from capacity and resource constraints such as lock down, combined with individual constraints such as a full time employee and financial difficulty which is apart of un-intentional adherence (
9). Recent studies indicate that unintentional nonadherence is significantly affected by beliefs about illness and medication or self-efficacy (
28). There for, education about the disease and the importance of treatment is an important thing that must be done to increase adherence to hospital visits, in addition to bringing services closer to the patient's residence during the pandemic.
Our study found no difference between the compliance for taking medication before and during pandemic. This result in line with study in Turkey that reported during COVID-19 pandemic, patients more motivated and informed about drug compliance (
13). The interesting thing is when this data is combined with how parents get routine medicines for their children, then there is approximately 41.9% of patients obtained their own medication during the pandemic. Self-medication (SM) as the selection and use of medicinal products by consumers to treat a self-recognized disease or the intermittent or continuous use of drugs prescribed by a doctor for chronic or recurrent disease (
29). The prevalence of SM is increasing sharply throughout the world, where the prevalence of self-medication in developing countries ranges from 12.7% to 95% (
30). SM is one of the major contributors to making essential medicines accessible and affordable in developing countries. However, if not used as intended, it can lead to serious problems such as drug toxicity, drug interactions, drug dependence, microbial resistance and wasted medical resources.29 Unfortunately there has been a marked increase in self-medications without prescription during the pandemic (
31).
Drugs running out during the onslaught of the COVID-19 pandemic has been determined as one of the main barriers in our study for patients to get regular therapy. The use of medicines prioritized for COVID-19 patients caused the supply of medicines for chronic diseases to dwindle; additionally, drug manufacturing companies were busy attempting to produce medicines and equipment aimed at dealing with COVID-19; moreover, the supply of imported medicines was also prioritized for COVID-19 patients, so essential medicines were not available or difficult to obtain for people with chronic diseases (
23). The existence of travel restrictions that cause border closures, restrictions on trade between countries, and transportation problems have resulted in the disruption of national and international supply chain systems, including the supply of medicines (
32). This data serves as a lesson for us that in the event of a pandemic, the availability of drugs for chronic cases cannot be secondary, because a break in the drug supply chain that causes patients to stop taking regular medication will become a big time bomb with an explosion of chronic cases that were neglected during the pandemic COVID-19.
The factors that contribute to poor medication adherence are numerous, not only those related to the health care system, but also those related to physicians (e.g., prescribing complex drug regimens, communication barriers, ineffective communication of information about side effects, and provision of care by multiple people), no less important are patient-related issues (e.g., suboptimal health literacy and lack of involvement in the treatment decision-making process) (
33). Our study showed 42.9% of patients expressed ignorance about the importance of medication and 21.4% cited forgetting as a reason for not taking medication regularly. This data reflects the low knowledge of parents about their child's illness. In addition, only 38.7% of our respondents received education up to college. This is in accordance with other studies which show the higher the level of education, the better is the patient's knowledge about their medication (
34).
The DS patients in this study had comorbidities, namely AITD, with the majority having thyroid dysfunction (93.5%). In addition, 41.9% of patients have congenital diseases that require strict medication adherence and continuous monitoring. As a result, the inability to do so will increase the risk of mortality and morbidity (
35). The pandemic has exposed the fragility of the medical supply chain, the weakness of patient referral systems, and the health care system's limited capacity to deliver essential health services in protracted emergencies. Various strategies to overcome these mounting challenges must be developed to increase the capacity of health services. As an archipelagic country, Indonesia has major obstacles in accessing tertiary health services. By optimizing the role of general practitioners in public health centers spread throughout Indonesia, cases that require tertiary services can be served through tiered referrals so that patients can be served and educated every month by general practitioners who have been supervised and will come to the tertiary hospital in 3 - 6 months to get subspecialty treatment. This system also needs to be considered to facilitate the provision of drugs and evaluation laboratory services needed in determining the next dose. Shifting medication counseling to the nearest primary health care provider with supervision from a tertiary referral specialist appears to be a reasonable and potentially cost-effective strategy in improving treatment adherence especially in a pandemic setting (
36). This will provide an opportunity for patients and families to not self-administer their medication and they will benefit from different types of support by healthcare professionals (
37). Services for patients can also be brought closer through virtual visits (telemedicine). Although not applicable in all areas, this concept can be applied in urban areas in Indonesia with sufficient internet access and adequate transportation support for drugs and laboratory tests in these areas. The use of tele-health and digital health platforms has increased during the COVID-19 pandemic due to the implementation of physical distancing measures and restrictions. However, we must also be aware of the limitations faced by telemedicine services such as quality of care in terms of patient involvement, empathy, and emotional and human considerations, as well as concerns about practical safety and clinical, and security of medical data (
38).
This study provides data on medication adherence during a pandemic and identifies various barriers experienced by patients. Existing data can be used as material for consideration in taking steps to improve the health system during the COVID-19 pandemic in Indonesia. Particular attention should be paid to the importance of storing chronic patient information within the health system, and the importance of tracking disease complications during the COVID-19 pandemic. In addition, training on the health care is important for preparing for a crisis situation like a war or invasion. The limitations of this study were limited number of samples due to very specific cases, and a single-centered study. Conducting a multi-center study to collect more data in another center in Indonesia during the COVID-19 pandemic will be beneficial.
5.1. Conclusions
The COVID-19 pandemic has crippled healthcare services around the world. There was a change in hospital visit and medication adherence during the COVID-19 pandemic, as has been determined in this study. Lockdown regulations and travel restrictions causing limiting medicine availability and raising the risk of morbidity and mortality among children with DS. During the COVID-19 pandemic, parents’ efforts to improve medication adherence by purchasing medicine without a prescription highlighted the need to increase the accessibility of medical care for DS patients. The health service approach strategy through a tiered referral system and telemedicine needs to be implemented carefully by considering all available resources in all regions in Indonesia which have different characteristics. Furthermore, training in health care is important in preparation for an emergency condition such as war or invasion, an emergency condition that might be experienced by the health system in Indonesia apart from the COVID-19 pandemic.