In this study, we investigated the formation of the professional identity of medical assistants. According to psychologists, how a stimulus is perceived at a given time largely depends on the reaction that the same stimulation could have already produced (
9). Previous unique constructive experiences were identified as an important factor in shaping residents' professional identity. Interpersonal communication experiences, independent professional work, general medical education courses, and knowledge and educational background are unique experiences of any assistant involved in professional development and increasing their responsibilities. Contemporary structuralism studies have shown that professional identity formation and dynamic nature can be changed by facing different experiences or environmental changes (
10). In a qualitative study in 2019, Kay et al. demonstrated that: (1) transfer to a medical student; (2) clinical experience in previous years; (3) exposure to the medical profession; and (4) availability (exposure) to physicians in clinical practice are experiences that can stimulate identity formation (
11). Although the present study was at a postgraduate level, in comparing the study results, it appears that it also deals with academic experiences and previous knowledge that are not dealt with in the study of Kay et al. According to the findings of the current study, acquiring competence during the specialty training period continues to acquire competencies related to the general medicine course.
A specialist doctor cannot have a good performance without the experience of being a good general practitioner and attainment of professional success. In Shiraly et al.'s study (
12), it was demonstrated that basic communication skills lead to success in medical practice and can have a significant impact on patient satisfaction, adherence, and outcomes of the interventions.
Although these skills depend on various personal factors, it is demonstrated that with training and experience, communication skills can be boosted (
12).
In Park and Hong’s study (“not yet a doctor”), it was demonstrated that although a competitive student culture and an isolated medical community hindered the study subjects from searching for their professional identities, informal learning experiences, including active interaction with patients, senior doctors, and others outside the medical community, assisted them in developing their professional identities (
13).
In addition, establishing effective communication with patients is considered one of the main competencies in clinical practice, and using the clinical knowledge of physicians in their daily practice (
2). Mastalerz et al., in his study, suggested that medical resident PIF evolved throughout residency and was strongly influenced by inter and intra-professional interactions, even in optimal interprofessional clinical learning environments (
14). In this study, exposure to patient was considered as the best experience for many clinical students during their medical studies. For example, after talking to patients, the students felt that they had succeeded, and they increased their self-confidence by informing and reassuring patients and participating in the collective decision-making.
In his study, Sawatsky et al. stated that autonomy and independent practice allowed assistants to feel personally responsible and confident in caring for patients. Independence allowed assistants to engage in "real decision-making" process in patient care. By showing confidence in decision making, assistants gained more independence. Lack of independence led to isolation and lack of authority and responsibility in patient care. Lack of independence led to isolation and lack of authority and responsibility in patient care. Background, behavior, and identity are influential in the formation of professional identity (
15). In the present study, one of the important experiences that the participants believed could affect their professional identity was independent work. In his study entitled "Discovering the experiences of assistants during six months of family medical assistantship", Martin et al. demonstrated that assistants learn what it means to perform the role of family medicine. This learning process involves adapting to significant responsibility changes in knowledge, performance management, and relationships, since they have more responsibility for the management outcomes (
10). In this study, one of the factors in shaping the professional identity of the assistants was the symbolic events of the general medical course (such as early exposure), which is consistent with the findings of a study by Schei et al. entitled “Resilience: The use of initial clinical contact to influence the formation of professional identity in medical students” which concluded that early clinical encounter with medical students evokes emotional responses that can serve as stimuli for the development of emotional maturity, communication skills, and patient-centered attitudes. Conversely, they can lead to uncertainty and astray the doctors from patients' apparent concerns. These findings highlight the role of structured and monitored educational strategies that can assist students in performing the emotional work necessary to transfer from the identity of the " a person" to the identity of "a physician" (
16). In a study entitled Teaching Critical Thinking and Problem-Solving Skills to Health Care Providers, Chacon and Janssen argues that critical thinking skills are essential for growth. They believed that healthcare professionals are not fully trained in these skills, and the material taught "must be learned by the students. “ Instructors provide learning experience through which students can acquire necessary skills and experiences. Mastery of the content should be the responsibility of the students. Students are provided information and assistance, but they themselves are responsible for learning. But this does not mean that trainers are without any responsibilities. Trainers should definitely spend more time planning and preparing. In contrast to the time spent on educational lectures, the students will be the focus of attention. The generated content is learned, and the instructors can easily update their sessions with each assessment (
17). The present study is consistent with the finding of Chacon and Janssen’s study in terms of the findings and conclusion. The findings of Kalen et al. entitled "Medical students' professional development experiences over three clinical courses: a prospective study" concluded that even in clinical courses, there should be different areas of professional competence in the incorporated program and definition of lesson and relate these skills to actual learning activities (
18). In the present study, applying the reform program (reform) in the general medical curriculum and familiarizing the students with community service, self-confidence, and forming their professional identity were demonstrated to be effective.
In conclusion, in this study, it can be concluded that one of the essential elements in the residents’ professional identity formation is experience, practice, and repetition of the treatment plans on many patients with various diseases who are referred to teaching hospitals. Some assistants consider marriage and the experience of living with a partner to be another influential factor in interaction with others and adapting to the workplace. They thought working independently and providing care and treatment services, as well as practicing and experiencing responsibility towards the community after graduation from general medicine to be the institutionalization of professional identity and the practical driving force in shaping their specialized identity. Some assistants saw the Ministry of Health's obligatory service scheme as an opportunity to identify themselves with interest in the field of specialization and the formation of professional identity. One of the first factors influencing the formation of professional identity was holding symbolic events such as the celebration of white robes in general medicine, and students should be exposed to patients in early stages. The assistants found that the implementation of the reform program in general medicine and their familiarity with community service were influential and boosted their self-confidence. The training they received within the family, school, and college in the past was the foundation of their learning today. This is effective in assisting professional development through building new knowledge and skills. Based on the results, if trainees in school strengthen their decision-making and problem-solving skills and boost their self-confidence (cultivating positive personality traits), they have the necessary foundation for the formation of the professional identity of the future as a physician.
5.1. Conclusions
In summary, this study investigated medical residents’ professional identity development through experiences they acquired and internalized in the Tehran University of Medical Sciences medicine school. The study’s findings indicated that medical residents, in their experience, accept difficulties encountered and extend their understanding of professional identity and prepare for becoming a specialist doctor. We found that experiences influence medical residents’ PIF. Study participants named several important occasions that affected their identity formation. Thus we should redesign educational curricula and organizational structures (update knowledge, skills, and attitude) to nurture and support professional identities.
One limitation of this study was that the residents did not have enough time for the interviews, especially the first-year residents, because they were busy with their professional responsibilities or needed to rest. Moreover, there were incidences where the researcher had to stop the interview due to patient overcrowding so that the assistant could participate more fully in the interview. Since most interviews were conducted in hospitals, the interview circumstances were challenging. It was very difficult to arrange interviews with medical education specialists or clinical consultants who were either involved in ministerial meetings or busy training students and assistants. Observation for data collection also had its own environmental problems. Undoubtedly, the researchers endeavored to solve this problem by reviewing notes in the field from the previous interviews and also by remembering most of the categories extracted from the earlier interviews.